Supervisor Client Relationship U.S.

 

Working at Purolator International is more than a job.  It's an opportunity to be part of a winning team and to contribute to the success of our growing company.  Purolator International is a leading U.S.  based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada’s largest leading integrated freight, package, and logistics solutions provider.  You can learn more about us on YouTube and LinkedIn. 

 

When we say we’re the best, we’re not just tooting our own horn. We’re incredibly proud of the many awards we’ve won for shipping to, from, and within Canada.

 

Purolator International provides a “Best in Class” Total Rewards package to employees and their families.

• Medical, Dental, Vision, Prescription Drugs (80%+ paid by Employer)
• Employer funded Short/Long Term Disability & Life Insurance
• Accident, Hospital & Critical Illness Plans
• Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary)
• Annual Bonus Incentive Plan
• Employer Funded Health Savings Account (H.S.A)
• Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days
• Paid Holidays
• 100% Paid Extended Parental/Maternity Leave Program
• 100% Paid Military/Reserves Leave Program
• Tuition Assistance
• Wellness Program
• Identify Theft Protection Discount Program
• Pet Insurance Discount Program

 

We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc.

 

Summary

The Client Relationship Supervisor is not only be the primary point of contact/face of Purolator International from a customer facing standpoint - all items related to the pickup, customs clearance, delivery, billing, track/trace, AR, IT, reporting and operations components for an assigned set of customers, but will also have related supervisor responsibilities regionally to support the district and the Client Relationship Representatives within that district through hiring, coaching, training, mentoring, sharing of best practices and performance management.

 

Location

Taylor, MI

 

Working conditions under which the job is performed include concentrated visual or auditory attention, travel to local work and/or customer locations (advanced notice provided), repetitive movements (i.e., typing, data entry), high volume telephone activity, extensive sitting during work hours.

 

Responsibilities

• Day to day customer support: issue resolution; handling all inquiries from start to finish; developing relationships with customer.
  • Reporting: Weekly, Monthly, Quarterly, Ad Hoc, Invoicing, Customer facing service reports.
  • Data Entry/Shipment Boards: Unbilled Accessorial fees; Finalizing customer billing & Determining costs to ensure Purolator International recovers all revenue.
  • On boarding and implementation of a New Customers: Understanding expectations; introductions
  • Monthly proactive calls to each customer: Confirming customer satisfaction—determining of future needs, how to improve/better support customer operations