Manager, Customer Success

• Hire and lead a high performing team of CSMs to exceed renewal, retention and expansion goals.  

• Execute on new and existing CS strategies that increase customer utilization of products, and services.   

• Analyze success metrics/results on your team to inform onboarding, training and mentoring strategies.  

• Assist on customer calls, provide feedback to facilitate growth and distill themes for broader leadership team, including CS, Marketing, Product and Sales.  

• Find opportunity for continuous improvement for the customer.  

• Lead effective one on ones centered in accountability and results to support growth and further development on team and in role.  

• Be a voice of customer success throughout the business 

• A growth mindset and ability to instill in others.  

• Ability to motivate and influence across the business, regardless of authority.  

• A collaborative and customer-focused approach.  

• Real passion for growing an individual’s strengths and a dedication to transparent and consistent communication.  

•  Accepts ambiguity; can help others see the forest through the trees.  

• Out-of-the-box thinking and a high level of comfort with experimentation is essential  

• Shown success in working in a highly cross-functional environment, comfortable exercising influence across company leadership  

• Data driven, operational chops, creative thinker  

• 4+ years of Sales or Customer Success Management experience in a recurring revenue business  

• 2+ years leading a team; experience growing, developing and driving results is highly desirable  

• Experience leading teams in Human capital management technology industry is a plus 

• Experience with Salesforce and Gainsight preferred  

• Central or Eastern time zone preferred 

• Bachelor's Degree  

Compensation 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $105,400 - $158,200, exclusive of fringe benefits or potential bonuses. This position is also eligible for a commissions target of $50,000. If you are hired at Payscale, your final base salary compensation will be determined based on factors such as skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider any internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package (more information on benefits listed below). 

Company Description 

Payscale gives employers and employees confidence to know the what and why behind pay. With our leading data, technology, and experience we make it easier for you to connect compensation to goals. 

As the industry leader in compensation management, Payscale is on a mission to help job seekers, employees, and businesses get pay right and to make sustainable fair pay a reality. Empowering more than 50 percent of the Fortune 500 in 198 countries, Payscale provides a combination of diverse and dynamic data sources, experienced compensation services, and scalable software to enable organizations such as Angel City Football Club, Target, United Healthcare, Gainsight, eBay, and The Washington Post to make fair and appropriate pay decisions. To learn more, visit www.payscale.com 

Location 

Payscale has an employee centric remote-first model that provides you the flexibility to do your best work in a