Executive Communications Advance Traveler

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

IT Infrastructure and Operations

Job Qualifications:

Skills:

Executive Communications, Help Desk Services, OS Troubleshooting, Travel

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

GDIT is seeking a highly motivated Executive Communications Travel Team Member to support operations at MacDill Air Force Base. The ideal candidate must be deployable worldwide and capable of supporting the Commander, Deputy Commander, USCENTCOM VIPs, and staff in the operation, maintenance, and sustainment of tactical command-and-control communications systems. This critical role ensures senior leadership maintains secure, reliable, and uninterrupted access to mission-essential communications capabilities anytime, anywhere across the globe.

WHAT YOU WILL DO:

• Provide technical support to the Commander's Communications Team, including operations within local quarters, office environments, and travel to CONUS and OCONUS locations.

• Support VIP communication and information systems, including remote communications equipment, deployable/mobile network systems, strategic and tactical multi-channel satellite communications (BGAN terminals), secure telephones, video conferencing systems, laptops, desktops, peripherals, and executive communications platforms.

• Test and maintain deployable mobile communications equipment and communication suites to ensure operational readiness, with all equipment prepared for deployment within one hour of notification.

• Deliver front-line executive-level technical support with minimal supervision, coordinating with network services, software engineering, and asset management teams to restore services and resolve complex issues.

• Provide on-site technical support, including domestic and international travel 40%, by performing installation, repair, troubleshooting, and preventative maintenance of hardware and software systems.

• Diagnose and resolve software and hardware failures while meeting established Service Level Agreement (SLA) requirements.

• Maintain daily interaction with executive customers, supervisors, peers, and support teams to manage workflows professionally and efficiently.

• Document, upgrade, replace, and maintain hardware and software systems.

• Implement system fixes, updates, and security patches through registry modifications, patch deployment, Active Directory security policy configuration, and application testing.

• Install, troubleshoot, repair, operate, and maintain networking equipment, encryption devices, workstations, laptops, thin clients, printers, scanners, and related systems within the scope of support operations.

WHAT YOU’LL NEED TO SUCCEED:

• Bachelor’s degree and/or Associates degree preferred, or 4+ years of Help Desk/Service Desk experience, preferably within a Defense environment.

• Extensive experience troubleshooting Microsoft operating systems (Windows 10), Active Directory, and Microsoft Office applications.

• Ability to work effectively in dynamic and potentially austere environments, including non-standard schedules, while remaining mission focused.

• Willingness and ability to deploy worldwide and reside in austere living conditions as required.

• Self-motivated, adaptable, and capable of working independently or collaboratively within a team environment.

• Strong subject matter expertise (SME) in executive-level communications support with excellent organizational and time management skills.

• Extensive experience with networking and client-server applications.

• Comprehensive knowledge of enterprise printer hardware/software support and implementation of secure standard configurations.

• Strong understanding of Help Desk systems, LAN/WAN troubleshooting, TCP/IP networking, and encryption devices.

• Ability to perform all phases of customer support, including physical tasks such as moving and installing printers, scanners, and workstations.

• Experience with enterprise image/load set deployment processes.

• Prior military service is highly preferred, particularly experience in communications teams or tactical communications environments.

• Must meet