Americas HR Lead, Dentsu Creative

Job Description:

The Americas HR Lead, Dentsu Creative is responsible for driving HR priorities and leading business transformation across the region. This role serves as a strategic business partner, change agent, and organizational effectiveness leader within a growth-oriented business, partnering closely with Dentsu Creative leadership to shape and execute the people agenda.

As a strategic talent partner, this role ensures effective workforce and talent planning at all levels to support both current needs and future growth. It requires a proven ability to lead talent planning, retention, and engagement initiatives, while building and sustaining a high-performing, “winning” culture.

Leadership

• Serve as the senior HR leader and trusted strategic partner to Dentsu Creative leadership, driving people outcomes that align with and enable the broader business strategy.
• Translate evolving business priorities into forward-looking HR strategies that anticipate and respond to organizational needs.
• Design and implement scalable talent and HR programs that support growth, strengthen capability, and advance key people priorities.
• Coach and develop leaders to elevate performance, build leadership capability, and cultivate a strong, diverse pipeline of future leaders.
• Lead and champion people-centered change initiatives that foster agility, engagement, and alignment with dentsu’s values.
• Act as a steward of culture and engagement, driving initiatives that enhance the employee experience and reinforce a high-performing environment.

Talent Management & Development

• Lead the execution of core HR processes (e.g., performance management, promotions, compensation, and workforce planning) in alignment with regional and business guidelines.
• Partner with leaders to drive thoughtful career development, providing coaching and guidance on development plans, capability building, and targeted learning opportunities.
• Oversee ongoing performance management efforts, equipping leaders to deliver timely, constructive feedback and effectively manage performance, including the design and execution of improvement plans where needed.

Employee Relations & Transitions

• Serve as a trusted escalation point for complex employee relations matters, providing guidance and driving thoughtful resolution aligned with company values and policies.
• Advise and educate senior leaders on HR policies and practices, ensuring consistency and compliance across the organization.
• Oversee key employee lifecycle moments, including onboarding integration and offboarding processes, ensuring a seamless and respectful employee experience.

General HR Leadership

• Partner closely with HR colleagues to share best practices and contribute to continuous improvement of HR programs and processes.
• Provide strategic guidance to leaders on a broad range of people matters, including performance, employee relations, workplace policies, and legal considerations.
• Monitor and analyze attrition and retention trends, using data-driven insights to inform actions that strengthen engagement and retention.
• Collaborate with leadership to assess skill gaps, develop targeted capability-building plans, and support the identification of development opportunities to strengthen overall organizational effectiveness.

Qualifications:

• 10+ years of experience as an HR Business Partner, within a creative agency environment.
• Proven track record of bringing a strong, informed point of view and confidently influencing senior leaders in fast-paced, creative organizations.
• Broad HR expertise across key areas, including talent planning, engagement, employee relations, performance management, compensation, benefits, and talent development.
• Demonstrated ability to operate effectively in dynamic, matrixed environments, managing multiple priorities and leading complex initiatives with impact.
• Strong analytical capability, with experience leveraging HR metrics and data to drive insights, inform decisions, and shape talent strategies.
• Deep experience in change management with the ability to navigate ambiguity and guide stakeholders through transformation.
• Understanding of labor legislation and HR compliance requirements.
• Proficiency in HR systems and tools, with advanced capabilities in Excel, reporting, and data-driven storytelling.

At dentsu, we believe great work happens when we’re connected. Our hybrid way of working combines remote flexibility with regular in-person collaboration to spark ideas and strengthen our teams. Many of our employees who live within commuting distance (90 minutes) from one of our Headquarter or Hub Offi