Director, Consult Partner--SAP, Consumer & Travel

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Key Responsibilities:

• Understanding Client Problems and Seeing Innovative Solutions: Service Owners in Kyndryl’s consulting organization know how to listen to clients facing real challenges moving data around the organization.  They can take what they have learned and propose innovative solutions that Kyndryl can help deliver; whether that’s getting upgraded to S4H before ECC is unsupported, finding ways to save money on their SAP bill, migrating to Rise, or developing innovative new solutions that take advantage of the data in SAP in innovative ways.

• Service Offering Development: A good Service Owner will discover patterns of client problems and then collaborate across partners, Kyndryl service offerings, and other consulting teams to create hardened capabilities that teams can use.

• Create Understanding Across Kyndryl: Kyndryl has a large sales force who already know our clients and their needs.  We even manage the infrastructure of SAP for many of these clients.  What they don’t know is how your practice can help their clients.  You will need to constantly be educating our sales team so they are armed with your story.

• Business Development and Relationship Management:  Once introduced to clients, you will develop and maintain relationship with key client stakeholders.  You will negotiate terms with C-level clients, lead pursuit teams, and participate and lead the proposal development process.

• Delivery & Engagement Management: A Service Owner’s job isn’t done when the customer is ready to buy.  They own creating a budget for the project and supervising on-time and on-budget delivery; often creating the team structures, agile management practices, and project plans that will lead to success.

• Inspirational Leadership: The Applications and Data Practice is stronger because of the leadership of our Service Owners.  They coach, challenge, mentor, instruct, and develop some of the brightest engineers and consultants in the company.

The SAP Transformation Service Goals

The consulting organization that you are leading will be focused on advising clients on all things SAP.  When Kyndryl spun off of IBM in 2021 we brought a lot of SAP customers with us, but most only used us for Infrastructure Managed Services… Basis and lower.  We have been slowly changing that story, but we are ready to throw this transformation story into its next gear.  Kyndryl recently completed owr own SAP S4 Journey (as well as consolidating from 1800 apps to 300, primarily by moving more functionality in to SAP).  The CIO that oversaw that transition has stepped in to lead our Applications practice and we need a US leadership team to work with him to complete our transition into an SAP services company. 

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

In order to fulfill all of these responsibilities, you will need to be a seasoned professional with experience in the core modules of SAP, S4H and/or Rise migrations, Consulting, complex Systems Integrations programs and Leadership.  You should apply for this job if you are confident that;

• In-depth knowledge of business processes to assist clients with process harmonization, re-engineering, and integration.

• Extensive technical experience to offer thought leadership in delivering large-scale digital transformations.

• Comprehensive understanding of SAP offerings, products, and relevant business and technical architectures.

• Industry credibility for SAP Transformations

• You have the credibility to get clients to trust your judgment on how to modernize their functional SAP environments and SAP Platform.

• You are a proven leader