Senior Manager, IT Services

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.


The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


Title: Senior Manager, IT Services
Department: IT (Information Technology)
FLSA Status: Salaried Exempt
Reports to: VP Of Technology
Supervises: IT Service Desk Supervisor, Infrastructure Team Lead, Data Team Lead
Location: Seattle, WA
Salary Range: $120,000 - $135,000

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.


About the Position

The Sr. Manager of IT Services is responsible for leading the IT corporate services team and overseeing information technology across the entire organization. This role involves implementing the operational plan for all software and hardware needs, encompassing business, financial, retail, mission, and operations functions for EGNW, and assessing and determining technology needs in collaboration with individual business units to meet enterprise-wide and specific business objectives.

In addition, the Senior Manager will plan, implement, and manage additions, deletions, and major modifications to the organization's IT systems and modify existing IT systems or develop new approaches to address future business needs.


Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.


People and Customer Service
◦ Clearly communicates with both staff and non-IT personnel the team’s goals and initiatives.
◦ Promotes team building and develops professional growth paths for staff.
◦ Provides leadership on complex technical issues and mentors junior IT staff.
◦ Ensures timely resolution to all hardware and software support issues.
◦ Ensures customer focus and satisfaction by developing a service culture within the IT organization.
Execution and Planning
◦ Executes the IT vision and roadmap to meet business objectives, maintain cost effectiveness and competiveness of the enterprise’s IT infrastructure, software and hardware.
◦ Oversees all computer hardware and software evaluation, selection and implementation projects, serving as project manager where appropriate.
◦ Manages multiple vendors and service providers to support our needs including evaluating vendors and recommending changes to support the organization’s goals.
◦ Develops and manage IT policies and procedures.
◦ Introduces and promotes project management methodologies throughout the IT organization.
◦ Creates processes to efficiently document maintenance activities, failure analysis results, incident reports, penetration analysis, audit results and activities related to management of projects.
Budget and Assets
◦ Identifies and implements best practices for optimizing IT costs, improving system performance, and ensuring service-level requirements are met.
◦ In collaboration with Finance, prepares IT capital budget, develops and executes departm