Junior Customer Support with German

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking a junior profile joining our Payments Services team, who will focus on 1st and 2nd level customer support, dedicated to support payment transaction processing activities for German and other international banking clients. You will be responsible for ensuring contractual obligations and service level agreements are met, promoting an atmosphere that supports and develops teamwork and strong work ethics.

In this role, you will report to the Team Lead with the goal of ensuring that daily operations meet or exceed performance expectations with the quality and service standards expected. It is a great opportunity no navigate within an international team and to deepen your knowledge in payments world.

Responsibilities

• Competent in support & processing of customer enquiries

• Execution of bookings & research in various systems and in the international payments network of 3rd party banks

• Processing of requests in various systems, including EBICS

• Processing and clarification of enquiries the SWIFT environment

• Ensuring compliance with internal and external regulatory requirements and market standards

• Implementation of the daily routines in customer traffic as well as the company's own processes

• Development and establishment of improvements in service and thus ensuring customer satisfaction.

• Ensuring compliance with existing SLAs including reporting

• Reporting directly to the Team Lead and providing daily written and verbal information

• Other tasks that relate to BPO activity.

Your Profile

• Bachelor's degree in finance, business, or a related field or minimum 1 year experience in a similar position 

• Fluency in both English and German (spoken and written) is a must.

• Basic understanding of payment processing systems and methods.

• Strong analytical and problem-solving skills.

• Advance level in Microsoft office tools especially Excel.

• Excellent attention to detail and organizational abilities.

• Good communication skills for collaborating with team members.

• Knowledge of financial regulations and compliance.

• Ability to adapt to fast-paced and dynamic work environments.

• Eagerness to learn and a proactive attitude.

• Enjoyment in working with clients, demonstrating strong interpersonal skills.

• Inherent motivation to learn daily and a proactive approach to expanding one's horizons/knowledge base and skill set.

• Ability to work during public holiday, weekends and overtime to support the payment business.

*This is a fixed-term contract for a period of 24 months with renewal possibility.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.