Manager, Care Management Social Work

The Social Work Manager is a key leadership role within the Care Management Social Work Department at Boston Medical Center, responsible for overseeing program operations, staff supervision, workflow management, and performance monitoring to ensure high-quality, patient-centered care across inpatient, outpatient, and emergency department settings. This role supports program development, quality improvement initiatives, and operational processes, including staff scheduling, timekeeping, resource allocation, and monitoring key performance indicators (KPIs),to ensure effective and efficient program delivery.
The Social Work Manager will supervise social work staff, providing coaching, performance feedback, and professional development while fostering a collaborative, trauma-informed, and supportive team environment.

POSITION SUMMARY:

Provides direct supervision for the Social Workers in the Care Management department. Accountable for hiring, scheduling, supervising and completing performance appraisal process of all social work staff.   Oversees the coordination of special projects and programs within the department including; BNI Program, Critical Incident Debriefing program, Intern Program, Clothing Bank, Bereavement, SW Continuing Education Program.  Will also utilize clinical social work techniques and theory, to consults on, assess, and intervene with high-risk patients and their families regarding the impact/amelioration of emotional and social problems.

Position: Manager

Department: Care Management Social Work

Schedule: 40 Hours (Days)

ESSENTIAL RESPONSIBILITIES / DUTIES:

Operational Oversight, Staffing, and Professional Development

• Ensures that the Care Management Social Work department operates smoothly, efficiently, and professionally on a daily basis across inpatient, outpatient, and ED settings.

• Manages departmental workflows to ensure timely completion of assignments, adherence to high-quality clinical standards, and optimal patient care.

• Creates and maintains staff schedules, addressing coverage gaps and staffing conflicts in collaboration with leadership.

• Tracks employee hours, vacation/sick time, and ensures accurate payroll submission in coordination with hospital protocols.

• Maintains departmental files, manuals, and records, ensuring accuracy and accessibility.

• Provides backup support for administrative functions as needed and serves as a liaison between social work staff and other hospital departments to address operational or staffing-related issues.

• Supervises social work staff, providing coaching, performance feedback, and professional development opportunities to foster a trauma-informed, collaborative, and high-performing team.

• Assists with new hire set up (such as issuing keys, coordinating phone and computer set-up, etc.), orienting social workers to unit and campus. Coordinates cross training as needed.

• Oversees the coordination of special projects and programs within the department including; BNI Program, Critical Incident Debriefing program, Intern Program, Clothing Bank, Bereavement, SW Continuing Education Program

• Assists manager with hiring, scheduling, and completing performance appraisal process of all social work staff.

• Participates in the departmental on-call rotation, providing clinical and operational support as needed, evenings, nights and weekends.

Quality Improvement and Program Development

• Leads and supports initiatives aimed at improving patient outcomes, social work processes, and program efficiency.

• Identifies opportunities to develop clinical programs addressing systemic challenges faced by vulnerable populations, including patients experiencing housing instability, behavioral health needs, substance use, and social determinants of health.

• Participates in quality improvement initiatives and implements actionable solutions based on operational and clinical data.

• Monitors key performance indicators (KPIs), tracks program metrics, and generates reports to inform decision-making and program enhancement.

Administrative and Communication Responsibilities

• Prepares reports, spreadsheets, presentations, and correspondence for leadership as needed.

• Consolidates and prioritizes communications, responding on behalf of leadership when appropriate.

• Schedules meetings, coordinates technology requirements, and supports departmental events or initiatives.

• Ensures timely and accurate data collection, maintains comprehensive data management systems, and analyzes information to evaluate program performance.

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