Senior Risk and Governance Data Analyst

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible. This is our mission, and it’s why working at Cash App means so much more than a job.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers!

Job Description

The CCO Analytics team is a one-stop data team focused on meeting operational needs as the business scales. We’re working hard to build the infrastructure, dashboarding and analytical solutions needed to keep Cash going strong.

As a Senior Risk Data Analyst for CCO, you will use your skills to support the data and analytics needs of the organization by designing, developing and deploying analytical solutions for customer-facing operational teams as well as other teams within the organization. You will build data visualizations that provide insights into how the business is performing, generating impactful recommendations that will continue to drive the business forward.  You will partner cross-functionally to dive into data to investigate complex business problems, provide impact analyses to understand the pros and cons of any change prior to implementation, and propose insightful recommendations to Senior Leadership.  You will partner with our Principal Risk Data Analyst to manage Risk data governance initiatives and drive QA efforts for all CCO Risk data developments such as reporting, ETLs and dashboards. 

You Will

• Use data to drive analyses leading to actionable insights for the CCO Risk Operations business

• Serve as a primary contact for executive stakeholders within Risk Operations, driving business initiatives and answering high-level business questions for leadership across all Risk verticals
• Work with various Risk stakeholders to develop executive level reports that provide insight into the pulse and health of their line of business
• Develop QA processes and perform in-depth QA to ensure completeness and accuracy, while ensuring optimization techniques and best practices are followed for ETLs, scripts and dashboard development 
• Develop control structures to ensure the accuracy and quality of data through all upstream and downstream data channels
• Monitor Risk Operations data governance leading processes, policies and standards

• Produce deep-dive data analyses that answer pivotal questions and drive actionable business recommendations within Risk Operations
• Manage the reporting and data needs of our external Operations partners ensuring alignment with our internal data and reporting requirements

• Identify process improvement opportunities for the Risk Data Analytics team

Qualifications

You Have

• 5+ years of analytics experience or equivalent, preferably in an operations environment, or a related degree
• 3+ years of working with customer success CX metrics/KPIs 
• 3+ years managing executive level stakeholder relationships and providing executive level reporting
• 2+ years of managing data governance efforts experience in a support or financial organization
• Robust Customer Experience Metrics Best Practices knowledge 
• Strong business analysis and writing skills
• Tableau Certification or Data Visualization tool Certification
• Ability to communicate and partner with both business and technical teams 
• Advanced technical skills including, but not limited to, SQL, Tableau, Looker and cloud environments
• Intermediate to advanced understanding of statistical knowledge such as, but not limited to, A/B testing, linear regression, ANOVA
• Excellent organization skills, attention to detail and strategic mindset
• Willingness to work in a fast-paced environment
• Financial institution experience (preferred)

Technologies We Use 

• SQL
• Tableau, Looker
• Salesforce reporting
• Amazon Web Services
• Python

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are c