Executive Casino Host - Full Time (Harrah's LV)

 JOB SUMMARY:

Assists in developing gaming customers; maintains rapport and hosts current players and provides them with special amenities.

 KEY JOB FUNCTIONS:

• Establishes and maintains the good will of players, based on personal knowledge of the individual.

• Represents Harrah’s/Harveys at special events.

• Greets and hosts players.

• Assists in developing invitation lists for special events and in planning the events.

• Coordinates activities on a regular basis with other team members.

• Organizes and participates in off-property functions such as dinners, cocktail parties, golf tournaments, etc.

• Develops incremental trips for players.

• Keeps informed of competitive promotional methods.

• Provides complimentaries for players in accordance with guidelines.

• Conveys terms of programs and explains qualifications to prospective gaming customers.

Qualifications:

 EDUCATION and/or EXPERIENCE: 

• Minimum 2 year Associate’s college degree; Bachelor’s Degree or comparable experience preferred

• Minimum of 5 years in gaming, marketing or public relations

• Customer service and telemarketing experience required

                                     

  QUALIFICATIONS:

• Literacy and fluency in English

• Enjoys being with people and has the ability to make each guest feel special

• Excellent verbal communication skills

• Ability to be creative and innovative in guest satisfaction

• Ability to solve guests’ problems to their satisfaction while protecting Harrah’s interests

• Must possess strong relationship building skills and demonstrate the ability to influence at all levels

• Must be able to work flexible hours. 

• Must be able to maintain composure and excellent guest relations under all circumstances. 

• Ability to maintain strictest confidence regarding all information concerning Caesars Entertainment

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. 

• Adheres to all regulatory, company and department policies and procedures

   

   

  PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS:

• Must be able to sit, stand or walk for long periods of time (4 hours).

• Must be able to move in and around on the casino floor quickly.

• Must be able to respond calmly and handle many customer demands in a fast paced environment.

• Visual and auditory range must include immediate environment.

• Must have the manual dexterity to operate a computer and other necessary office equipment. 

• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel

• Ability to grasp, finger dexterity, use repetitive hand motion

   

  Positions that have contact with the public require the ability to work in a noisy 
  environment, and may be exposed to guests who use tobacco products.  Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

Disclaimer 
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, managem