Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

The Shared Services Facilities Senior Associate is a dynamic position which entails providing comprehensive administrative support, orchestrating events, and spearheading projects and programs to ensure a superior client experience. The incumbent will work in close partnership with their supervisor, office colleagues, the IT support team, Shared Services teams, and market facing teams to devise, implement, and oversee a range of office functions, event execution and logistics, and intake processes.

The Facilities Senior Associate will execute responsibilities as stipulated in our Service Level Agreements (SLA), adhering to the rigorous policies and procedures set forth by the Shared Services Centers for Events and Meetings, Intake Services and Office Services. This role encompasses the meticulous organization of meeting and event spaces, including setup and teardown, managing event technology, conducting thorough facilities inspections, and upholding a secure, welcoming environment for all. As the initial point of contact, the coordinator will manage facility access, deliver outstanding customer service, and act as a resource for information regarding office amenities and operations. In times of conflict or emergency, the coordinator will be the primary on-site responder, adept at conflict resolution and emergency response.

The Facilities Senior Associate will also liaise with IT, to ensure that the office is equipped with the necessary technology and furnishings, all maintained in optimal condition. A deep understanding of safety and security protocols, business continuity planning, and compliance with both firm and landlord safety standards is essential to this role, ensuring a secure and compliant office environment.

The successful candidate should be an advocate for continuous improvement, demonstrate excellent attention to detail, and a comprehensive skill set encompassing people management, communication, project coordination, organization, and process management. Knowledge of internal business practices and priorities is essential to support various projects with a commitment to quality, precision, and confidentiality. Exceptional communication skills are critical, as this role involves interactions with practice leaders across BUs, including Risk and Compliance Leaders. Technical proficiency in work request management, financial tracking, and general service platforms such as Workday, ServiceNow and other Finance and People Management related tools, Microsoft Word, Excel, PowerPoint, and other applications, is crucial. The expertise is necessary to ensure that the team’s work complies with Firm Standards. The position reports to the Event and Office lead or Regional Leader, depending on the tier classification for their assigned office, and is a member of the Shared Services Business Unit. This role requires you to be onsite in your assigned location.

Crowe is passionate about managing to and improving sustainability goals. This role demands strong understanding of options and resources to support cultural and religious diversity and dietary requirements and a strong desire to improve best practices and ensure all processes, policies, programs and related suppliers/vendors and venues employ sustainable practices to ensure meetings and events embrace environmental stewardship and reflect Crowe’s sustainability goals. 

Responsibilities:

• Lead daily office operations and facilities support as described above and, including, but not limited to the following:
  • Administer incoming and outgoing U.S. mail, FedEx, and courier services.
  • Monitor all outgoing trackable shipments, including FedEx and certified US mail to ensure timely deliver and monitor any delays or issues with critical shipments.
  • Manage and support the processes and procedures over outgoing mail, certified, and FedEx shipments.
  • Maintain office supplies in all common areas as well as support on-going maintenance of these areas.
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