Jobs and Careers

Delivery & Customer Experience Specialist

Kimbrell's Home Furnishings

Fayetteville, United Statesfull_timeVerifiedPosted 25 May 2026

💰 $34,000/yr($30,000/yr – $34,000/yr)

About the role

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Delivery & Customer Experience Specialist

Be the reason customers love their Kimbrell’s experience.

At Kimbrell’s Furniture, delivery isn’t just dropping off products—it’s the final and most important impression we leave with our customers. We’re looking for a Delivery & Customer Experience Specialist who takes pride in their work, values professionalism, and delivers a true white-glove experience every time.

If you enjoy staying active, working with your hands, and making people happy in their homes, this is the role for you.

🔑 What You’ll Do

As a key member of our team, you’ll play a vital role in both delivery operations and in-store support:

🚛 White-Glove Delivery

Deliver, assemble, and set up furniture and appliances in customers’ homes
Ensure a clean, careful, and damage-free experience
Review orders with customers and confirm satisfaction before leaving
Represent Kimbrell’s with professionalism at every stop

🏬 Showroom & Warehouse Support

Assist with merchandising, floor setup, and product displays
Move and stage furniture between the warehouse and the showroom
Help maintain a clean, organized, and customer-ready store

📦 Operations & Inventory

Prepare delivery routes and stage merchandise
Receive and track incoming inventory
Maintain organized warehouse spaces

🤝 Customer Support & Collections

Assist with customer account follow-ups when needed
Support repossession efforts (when authorized) in a professional manner

⭐ What Success Looks Like

Exceptional customer service and positive feedback
Safe, damage-free deliveries
On-time performance and accurate documentation
Strong teamwork and professionalism

✅ What You Bring

Valid driver’s license with a good driving record
Ability to lift and move 10–100+ lbs regularly
Strong customer service and communication skills
Basic mechanical ability (furniture assembly)
Reliability, professionalism, and a team-first mindset

💪 Work Environment

Active, hands-on role (lifting, moving, assembling)
Indoor and outdoor work in varying conditions
Full-time schedule with weekend availability

🌟 Why Join Kimbrell’s?

Be part of a customer-first culture
Work in a role where every day is different
Make a real impact on the customer experience
Join a team that values hard work, service, and professionalism

👉 Apply today and help deliver more than furniture—deliver an experience.

*The above-listed are a few of the duties and responsibilities associated with this position and are not intended to be a comprehensive list of all duties*

Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The first Kimbrell's furniture store opened in downtown Columbia, SC in 1915. In its 110th year, Kimbrell's Home Furnishings (Furniture Distributors, Inc.) is recognized as a Top 100 Furniture retailer and operates 44 stores to serve customers across both North and South Carolina, with its headquarters and distribution center based in Charlotte, NC.

Founding principles continue to guide the company. Kimbrell's believes for the company to be successful, its people must be successful. The company aims to treat employees as "family," working together to improve the happiness and well-being of others through home furnishings. The company also aims to treat customers as "family" through its superior customer service.

Kimbrell's hand-selects furniture