IT Support Technician, Part-Time

Overview

A fantastic opportuntiy for a part-time IT Support Technician for one of our technology services clients in the Bellevue, WA area.

This is an onsite opportunity working at their facilitiy in Bellevue, WA for 8 total hours a week:

 

Mondays- 8AM-12PM

Wednesdays- 4 hours total in the morning OR afternoon.

 

The part-time IT Support Technician should have excellent communication and presence with the ability to spport C-Suite executive level in an office of 30 employees.

Responsibilities

User Support & Troubleshooting

• Providing basic troubleshooting for hardware, software, and network issues
• Assisting users with login issues, password resets, and account lockouts
• Guiding users through basic system setups and configurations
• Daily walkthrough and testing of office IT equipment
• Network lights on check
• Full conference room testing (checklist)
• Workstation testing/maintenance (checklist)
• Other duties as assigned

Hardware & Peripheral Support

• Assisting with printer device troubleshooting
• Hardware checks (e.g., cable connections, power cycles)
• Mac & Windows environment general support

Software Support

• Installing, updating, and configuring software
• Assisting users with Microsoft 365 and other general business applications
• Troubleshooting email client issues (Outlook)

Network Connectivity Assistance

• Helping users connect to VPNs, Wi-Fi, and corporate networks
• Basic troubleshooting of network issues (e.g., resetting adapters, checking IP configurations)

System Access & Security

• Password resets and MFA (Multi-Factor Authentication) troubleshooting

Escalation & Documentation

• Escalating complex issues to Level 2 or relevant teams (San Diego)
• Documenting troubleshooting steps, solutions, and known issues in ServiceNow

Min

USD $40.00/Hr.

Max

USD $45.00/Hr.