About Us 

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results — we’re different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us. 

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar — a testament to our culture and validation of our reputation as an excellent underwriting company.

Principal Duties & Responsibilities

• Responsible for investigating and negotiating 1st and 3rd Party Property Homeowner claims to resolution.

• Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.

• Identifies complex issues and seeks assistance as needed. Handles claims on a good faith basis.

• Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.

• Responds to customer inquiries and makes appropriate decisions.

• Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.

• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.

• Collaborate with colleagues in a team environment to resolve complex claims issues.

• Willingness to travel for claim handling when appropriate. 

Education & Experience

Typically requires a bachelor’s degree in business administration, insurance, or a related field and 4 or more years of relevant insurance related experience. 

Knowledge, Skills, & Competencies

• Strong analytical, investigative, and problem resolution skills.

• Proactive approach with initial investigation, claim handling, vendor management, and resolution.

• Superior verbal and written communication skills.

• Field and Xactimate experience is preferred. 

• Valid driver’s license required plus an acceptable driving record.

Compensation Overview

The base salary range for the position is listed below. Please note that the base salary is only one component of our robust total rewards package at RLI. The salary offered will take into account a number of factors including, but not limited to, geographic location, experience, scope & responsibilities of the role, qualifications/credentials, talent availability & specialization, as well as business needs. The below range may be modified in the future.

Base Pay Range

$67,212.00 - $96,113.00

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

• Annual bonus plans

• Employee stock ownership plan (ESOP)

• 401(k) — automatic 3% company contribution

• Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)

Work & Life

• Paid time off (PTO) and holidays

• Paid volunteer time off (VTO) to support our communities

• Parental and family care leave

• Flexible & hybrid work arrangements

• Fitness center discounts and free virtual fitness platform

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