Returns Operations Specialist

We're Hiring: Returns Operations Specialist
Location: Clayton, IN
Company: Pelican Products

Who We Are
At Pelican, we engineer products that stand up to the world’s toughest conditions—because the people who rely on us do too. For nearly 50 years, we’ve been a trusted partner for military personnel, first responders, outdoor adventurers, and innovators who push the limits.

With a global presence that includes 11 offices, 4 manufacturing facilities, and 4 custom case centers, we create high-performance protective solutions that ensure our customers can focus on what matters most. Whether it’s transporting critical medical supplies, securing mission-essential equipment, or keeping expedition gear safe, Pelican products are Built to Protect to Equip for the Mission.

At Pelican, your work has a real-world impact. You’ll be part of a team driven by innovation, craftsmanship, and the shared belief that when the mission is critical, failure isn’t an option. If you’re ready to build something that makes a difference, be part of a team that protects what matters most.

What You'll Do:
The Returns Operations Specialist supports distribution center leadership in managing key warehouse processes, including the handling of product exceptions and inventory movements. This role helps ensure products are accurately received, inspected, recorded, and dispositioned in accordance with established procedures. The position supports audits across warehouse operations, promotes operational efficiency, protects inventory accuracy, and contributes to continuous improvement initiatives.
• Processes returned products by receiving, staging, inspecting, and verifying condition, accuracy, and compliance with quality and operational standards.
• Processes and documents returns in inventory and order management systems, resolves discrepancies, and maintains accurate return and inventory records.
• Repacks, relabels, and returns approved products to inventory and coordinates the consolidation and disposition of damaged or non-conforming materials in accordance with company procedures.
• Monitors return workflows, inventory status, and processing timelines to ensure accuracy, timely resolution, and adherence to SLAs.
• Performs audits and spot checks across inbound, outbound, inventory, and value-added operations to ensure compliance with SOPs and quality requirements.
• Supports and collaborates with cross-functional partners on investigations related to customer complaints, order discrepancies, and recurring operational or quality issues.
• Tracks, analyzes, and reports return activity and audit results, identifies trends and process gaps, and escalates operational, financial, or compliance risks to management.
• Participates in continuous improvement initiatives and assists in validating corrective actions.
• Trains and supports warehouse staff on returns processes, system usage, and quality standards to ensure consistency and efficiency.
• Performs additional duties as assigned.
• Work Schedule: Monday-Friday, 7am-4pm Eastern Time. This is an on-site position.

What We’re Looking For:
• 1–3 years of experience in warehouse operations, inventory control, or logistics-related functions.
• Proficiency with Microsoft Office applications and experience working with warehouse management or inventory systems; familiarity with enterprise or database systems preferred.
• Strong attention to detail with the ability to follow established processes and identify discrepancies.
• Demonstrated problem-solving skills and familiarity with continuous improvement or root cause analysis concepts.
• Effective written and verbal communication skills, with the ability to collaborate across teams.
• Ability to manage multiple priorities, organize workload, and escalate issues as needed in a fast-paced operational environment.

What’s In It For You:
Join a company that truly values its employees! We offer a relaxed and casual work environment, a strong commitment to giving back to communities, and a focus on employee satisfaction. With regular opportunities to share feedback with leadership and structured performance evaluations, we ensure that your voice is heard and your growth is supported.
• Competitive paid time off plans/Holiday pay/extra vacation purchase opportunities
• 401k plan – with immediate match
• Great Benefits – several options including Pet insurance for our animal lovers.
• Health Savings Account Contribution
• Wellness Discount Program
• Global Mental Wellness Program
• Quarterly Employee Celebration Days
• Peer to Peer Recognition Program
• Service Recognition Program
• Exceptional Employee Satisfaction Scores
• Amazing employee discount program on Pelican Products, Pelican bran