Customer Service Representative (Onsite)

Date Posted:

2024-05-03

Country:

United States of America

Location:

HWA33: Federal Way, WA 32125 32nd Avenue South , Federal Way, WA, 98001-9345 USA

Position Role Type:

Onsite

At Collins Aerospace, our customers are at the core of our business and meeting each of their unique needs is the key to our success. This position works directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their parts in the need of repair. If you’re an energetic, self-starter interested in paving a career in a dynamic environment, apply now!

Primary Responsibilities

• Perform duties related to overall customer service and account management: logistics, contract management, and customer relations.

• Effectively manage a large amount of written communication and data while complying with internal and external process.

• Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.

• Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures.

• Utilize enterprise system (SAP) to input or extract repair/material data.

• Assists in interface with intra-company departments relative to warranty, credit, billing, etc.

• Maintain knowledge of Collins organization and products to provide the appropriate information and support to customers.

• Consistently document customer service needs to identify patterns and maintain quality.

• Position can require consistent movement. Tasks can include unboxing (up to 15 lbs).

Qualifications/Experience Needed

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience or in the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required.

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.6

• Must have previous experience working in a customer-facing role.

• Prior experience communicating verbally and via email with customers required.

• Experience utilizing MS office software required.

Preferred Qualifications

• SAP experience.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances flight deck solutions, airborne communications, vision systems, sensors and fire protection for commercial and military customers around the world. That means we’re helping people reach their destination safely and keeping pilots, passengers, flight crews, airlines, airports and military personnel connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.

#reempowerprogram

This role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.

Minimum Program Qualifications:

• Be on a career break of one or more year at time of application

• Have prior experience in functional area of interest

• Have interest in returning in either a full-time or part-time position

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave n