Guest Services Representative

To perform in a pleasant, professional, and efficient manner a combination of duties mainly related, but not limited to answering telephones, greeting, assisting, and checking families into and out of Target House. Smile and greet guests warmly as the first point of contact. Assists Security with controlling access by signing in and out visitors, volunteers, and vendors into Target House.

Shifts are a combination of 3:30 p.m.-12 a.m. and 11:30 p.m.-8 a.m., 40 hours a week, 2 weekends a month, and some holidays.

Job Responsibilities:
List any requirements unique to this position in this department.

• Provide excellent customer service and support to all guests within the assigned area.
• Maintain overall quality and cleanliness of the assigned area.
• Provide assistance and support within the assigned area (e.g., house management, volunteer department, front desk department, guest services requests).
• Monitor supplies and inventory within the area as assigned, and take necessary action.
• Document and share reports for own area as required.
• Perform other related duties as assigned or directed to meet the department's goals and objectives.
• Maintain regular and predictable attendance.

Minimum Education and/or Training:
State the minimum education and/or training required.

• High school diploma or equivalent.

Minimum Experience:
State the minimum years of experience required to do this job successfully.

• One year of applicable experience in a service-oriented, customer-focused environment is preferred.

Special Skills, Knowledge, and Abilities:
List pertinent skills, knowledge, and abilities the person should have to be successful in the job.

• Is open to any change or new idea presented.
• Shows eagerness to learn from different avenues.
• Addresses needs/ problems in a logical manner, using defined approaches.
• Has clear, concise communication in both verbal and written communication.
• Listens to requests, confirms understanding of routine needs, and provides accurate answers.
• Shares information within the team as directed.
• Manages own time well to plan work and meet daily task needs.
• Executes routine tasks under guidance and/ or supervision.
• Shows attention to detail, produces quality work on time.
• Seeks to understand patient and family needs and institutional teams' requirements by asking clarifying questions.
• Addresses routine patient/stakeholder requests effectively and seeks guidance as needed to resolve more complex issues quickly.
• Exhibits basic grasp of guest services concepts, processes, and guidelines related to own area.
• Carries out standard tasks within own area (e.g., house management, volunteer/ event department, volunteer department, front desk department, guest services requests, patient services requests) on time, under supervision.

Physical Demands and Working Conditions:
List any physical demands required of the job (such as the ability to lift 50 pounds)

• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to finger, handle, or feel; and talk or hear.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The noise level in the work environment is usually quiet.
• An essential function of the job is to comply with all applicable federal, state, and local safety and health regulations.
• The employee must move about the workspace to access the work surface and the shelves, cabinets, drawers, and equipment located at, below, or above the work surface.
• Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
• This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
• The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.