Senior Product Manager - Employee Experience

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Senior Product Manager- Employee Experience

 

Why We Have This Role

• The Employee Experience business is growing and transforming how organizations understand and improve the experiences of their employees to drive meaningful business results around the world. As a Product Manager on this team, you will lead the development and innovations for our flagship employee engagement products, utilizing AI and the latest technologies to deliver differentiated value to customers.
• Empower business leaders and managers alike, with the insights and actions they need to improve the engagement and productivity of their teams.
• Push the boundaries of what is possible today with Agentic and AI technology, transforming how we help leading organizations listen, understand, and act on the voice of their employees.
• Enable all brands to enhance customer experiences by providing accessible omni channel understanding.

 

How You’ll Find Success

• Crafting multi-year strategy for our engagement products, informed by a deep understanding of customers, the market, and emerging technologies.
• Build a deep understanding of user personas and workflows, translating insights into clearly defined product specifications that align with the overall product strategy.
• Building empathy for core personas/users and translating this into product specification documents.
• Prioritize features and functionality based on market research, customer feedback, technical feasibility, and business goals.
• Leading the development of new capabilities and ensuring their alignment with user needs and business goals.
• Collaborating with cross-functional teams to develop capabilities and take them to market
• Utilizing data and user insights to guide development priorities and measure the impact of new features.
• Manage the product development lifecycle from ideation to launch, ensuring timely delivery and high-quality standards.
• Develop and communicate the product vision and roadmap to internal and external stakeholders.
• Monitor and analyze product performance using key performance indicators (KPIs) to identify areas for improvement and make data-driven decisions.
• Stay up-to-date on emerging trends in EX and enterprise AI, translating them into product opportunities

 

How You’ll Grow

• We are at an inflection point, a person in this position will need to create and drive an innovation roadmap that sets up Qualtrics for continued long term success.
• Embedding yourself with customers and frontline teams, to deeply understand their employee experience needs
• Enhancing leadership skills through the ownership of high-impact projects and cross-team collaboration.
• Expanding knowledge of various business tools and platforms through the integration of new extensions.

 

Things You’ll Do

• Collaborate with engineering, design, and product teams to deliver cohesive and user-centric solutions.
• Prioritize customer signals and industry trends to improve product offerings.
• Discover and prioritize feature requests from prospects/customers, analysts, internal sources, and the market
• Develop & execute product strategy for AI powered experiences for Qualtrics products and services
• Write Product Investment Docs; turn these into prioritized roadmaps
• Manage work and execute with excellence across product, engineering, UX design and research.
• Know the numbers for your product and market trends better than anyone
• Lead product launches including working with marketing to take new features and capabilities to market