Tupande Country IT Operations Technician

About One Acre Fund

Founded in 2006, One Acre Fund supplies 1.6 million smallholder farmers with the agricultural services they need to make their farms more productive. Our 10,000+ team is drawn from diverse backgrounds and professions. With operations across ten African countries, we make farmers more prosperous by providing quality farm supplies on credit, delivered within walking distance of farmers' homes, and agricultural training to improve harvests. On average, the farmers we serve earn 40 percent more profits on the land they enroll with One Acre Fund.

Our Kenya program, founded in 2006, is our largest. We operate under the farmer brand Tupande, serving 830,000 farmers and employing 4,000 staff. We aim to transform every farming community in Kenya by delivering sustained food security and pathways to prosperity. tupande.co.ke.

About the Role

We are looking for a competent well-rounded entry-level IT person to with 6-months experience in end-user support, endpoint hardware, software and networks troubleshooting. You will work with the Unified Endpoint Management and Service Desk team to facilitate support of IT endpoints. You will report to the Kenya Country IT Operations Administrator joining a team of 4 Technicians and 1 Admin.

Responsibilities

• Endpoints Lifecycle Management - Laptops, Tablets.
  • Ensure that new endpoints meet our defined pre-check standards
  • Ensure that endpoints function optimally during their life-cycle.
  • Periodically maintain, replace and dispose of endpoints.
  • Periodically check on and update endpoints' health status.
• Technical Support
  • Tier 2 tickets resolution within Service level agreements:
  • Endpoints (laptops and tablets)
  • Software troubleshooting
  • Tier 1 Network support
  • Network devices and configuration – Access Points and Wi-Fi Routers.
  • Regular OS maintenance, software updates, and hardware support for One Acre Fund Laptops.
  • Ad hoc configuration and testing of OAF tablet application rollouts.
  • Engage with non-technical OAF stakeholders to conduct IT-related training.
  • Initiation and participation in technical projects as needed.

Career Growth and Development

We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months, and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• 6+ months of experience in IT end-user support, software, hardware and network support.
• Familiarity with Windows and Android endpoint deployment systems.
• Data analytics and reporting skills.
• Inventory management skills.
• Analytical problem solving and problem management skills.
• Incident management skills.
• Basic understanding of the PBX application functionality.
• Basic understanding of electrical principles and devices power ratings

Preferred Start Date

As soon as possible

Job Location

Nairobi, Kenya

Benefits

Health insurance, paid time off 

Eligibility

This role is only open to citizens or permanent residents of Kenya

Application Deadline

26 July 2024

One Acre Fund never asks candidates to pay any money or pay for tests at any stage of the interview process. Official One Acre Fund emails will always arrive from an @oneacrefund.org address. Please report any suspicious communication here (globalhotline@oneacrefund.org), but do not send applications or application materials to this email address.

Diversity, Equity, Inclusion (DEI), and anti-racism are deeply connected to our organization’s mission and purpose. One Acre Fund aspires to build a culture where all staff feel consistently valued, represented, and connected – so that our team can thrive as professionals, and achieve exceptional impact for the farmers we serve.

We are committed to equal employment opportunity regardless of race, color, ancestry,