Claims Representative Senior

Date Opened: Tuesday, September 02, 2025 12:00 AM

Close Date: Tuesday, September 23, 2025 12:00 AM

Department: Finance Department

Salary: $65,196.00 - $81,495.00 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

An advanced claims adjusting position involving technical work in the field of management of public liability claims presented against the City of Charlotte, Mecklenburg County, and the Charlotte-Mecklenburg Board of Education. Claims management involves investigation, evaluation, negotiation, and adjustment of claims for alleged damages and personal injury arising from employment by or the operation or use of City, County, or Board of Education property or equipment/ all property and casualty claims. Work is performed independently within the incumbent's level of settlement authority. The duties include review of claim files and reserving activity of third party administrators.

Adjusts property and casualty claims from commencement to completion. Reviews and analyzes reports of accidents including property damage and bodily injury to determine liability. Reviews and evaluates claims and recommends appropriate action. Conducts field accident investigations including locating and questioning claimants, law enforcement officers, witnesses, and other parties. Obtains signed or recorded statements of incidents. Recommends case reserves. Assists in the gathering of formal evidence by taking photographs, preparing diagrams and making measurements at the accident scene. Investigates and negotiates settlements for automobile and general liability claims. Settles claims within designated authority limits. Cooperates with litigation manager in defense of litigated files. Serves as back-up for the Claims Manager. Conducts training, as necessary and appropriate, on a full range of risk management topics. Assists in the supervision of one or more claims assistants. Works with supervisory and management personnel in assigned departments and with County and CMS Departments in the areas of accident review, loss prevention and reporting processes and procedures. May occasionally be on call with the need to respond to accident sites on nights, weekends, and holidays.

Minimum Qualifications: High School Graduate or Equivalent with five (5) years minimum experience or 2-year college degree and three (3) year’s experience.  Requires a North Carolina Property Casualty Adjusters License.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, ap