S24-471 Customer Complaints Officer (LC5-6)

Role Type   Police Staff Division   Professional Standards Division Department   Professional Standards Complaints & Misconduct Team Location   Hutton Headquarters Rank   Not applicable Grade   LC 5, LC 6 Salary   £24,462-£29,874 Part/Full Time   Full Time Hours per Week   37 Type of Contract   Temporary Eligible applicants   Must have Customer Service Qualification or attendance on an in-house training course in customer service Document Attachment Instance 1   Information for all applicants - staff.pdf – 144KB Opens in a new window Document Attachment Instance 1   EXTERNAL APPLICATION GUIDANCE NOTES.pdf – 258KB Opens in a new window Document Attachment Instance 1   Customer Complaint Officer - PSD JE1743 (1).docx – 78KB Opens in a new window
Converted File Customer Complaint Officer - PSD JE1743 (1).docx.pdf – 128KB Opens in a new window All permanent Lancashire Constabulary police staff members applying for a temporary role require their line manager to complete the Permanent to Temporary support form. Please click here to download the form. The completed form should be sent to the HR Services mailbox once your application is submitted. Please note if your application is not supported by your line manager you are ineligible to apply for the role. Job Advert  

Lancashire Constabulary’s Professional Standards Department is seeking a Customer Complaints Officer to be based at Hutton Headquarters. The site is accessible by public transport and there is also free car parking on site. This post is temporary until 31/03/2025.

The purpose of this role is to provide a high-quality service to members of the public who express dissatisfaction, corresponding via email, letter, telephone and in person with members of the public and staff regarding complaints and ensuring compliance with all regulations, policies, procedures and national guidance. 

Candidates applying for Lancashire Constabulary should be aware that the use of online 'Artificial Intelligence' (AI) systems such as ChatGPT to generate application answers is NOT permitted, any candidate found to have submitted an application form using online 'AI' software to generate answers will be removed from the recruitment process with immediate effect. This may result in future applications with the Constabulary also being rejected, based on integrity. 

Further details of the requirements and duties of the post can be found on the attached Role Profile.

Please note, as a condition of your appointment you must undergo and pass MV Vetting.

Please be aware there is a minimum 5 year UK residency required for Management Vetting.

Before you complete the online application, we would advise you to read the attached Information and Guidance documents.

THE CLOSING DATE FOR THIS VACANCY IS MONDAY 28TH OCTOBER 2024 AT 10AM.