Systems Engineer

OVERVIEW

Custom is looking for an experienced Systems Engineer with a background in network and wireless technologies to join our team! You will be part of the Engineering team for a large-scale, logistically complex technology refresh program for large K-12 client.

The ideal candidate will have 3+ years’ experience with a technology vendor or systems integrator designing and implementing routers, switches, and wireless systems and solutions using Cisco/Meraki Infrastructure. This individual must have attention to detail and documentation skills.

                                                                                                                                                                                                               

RESPONSIBILITIES

 

• ·         Serve as the integration lead and technical resource on implementation projects, providing guidance to the engineers to ensure successful project delivery.
• ·       The role will be responsible for helping with the rack and stack and cabling of equipment for each integration of each site assigned.
• ·       Working alongside ASEs and technicians on integrations and addressing any issues during this process.
• ·       Responsible for escalating any issues in a timely manner to accomplish resolution
• ·       Accurately understanding and documenting client environment for pre and post project designs
• ·       Point of escalation for field ASEs and technicians who need direction or support during implementation
• ·       Achieving and maintaining industry standard certifications aligned with Custom’s core competencies as directed by manager
• ·       Monitoring technical service delivery against program SLA’s.
• ·       Must be willing to work either AM or PM shift – typically 8AM-5PM or 3PM-12AM
• ·       Responsible for weekly meetings on deliverables to any of the teams
• ·       Perform other job-related duties as assigned

                                                                                                                                                                                                               

QUALIFICATIONS

 

• 3+ years of network integration and network documentation experience
• Cisco or Meraki certified preferred
• Understanding of wired and wireless networks
• Understanding of network cabling
• Excellent Cisco and Meraki trouble shooting skills
• Excellent verbal and written communication skills
• Excellent customer service skills
• Strong team building skills
• Attention to detail
• Must have access to a vehicle to travel into the five boroughs of NYC
• New York City Department of Education Experience or Education experience a plus