Lead Cloud Incident Responder, SVP

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Citi’s Cloud Incident Response (Cloud IR) team seeks a Lead Incident Responder to lead and oversee the organization’s incident response operations within the public cloud environments. You will work closely with stakeholders to ensure effective security incident response with an aim to safeguard the integrity of services and data within Citi’s public cloud platforms. Your role is critical in ensuring a proactive and coordinated approach in responding to cloud security incidents and managing security risks in a timely and effective manner. You will align incident response priorities with business goals, lead the evolution of cloud security operations and guide the organization through critical security incident response challenges within the cloud ecosystem.

Responsibilities:

• Own and lead Citi’s response to security incidents in our cloud platforms (comprising mainly of AWS, GCP and RedHat OpenShift) acting as the Incident Commander while dealing with security incidents and exercises

• Build and sustain a small high-performing security operations team skilled in managing cloud incidents

• Collaborate with relevant engineering teams to gain an in-depth and accurate understanding of Citi’s cloud landscape along with CI/CD tools, processes and procedures

• Proactively identify gaps in cloud security response capabilities (processes, procedures, automation and playbooks) and take ownership to deliver and mature these continually

• Ensure readiness for various incident response scenarios based on historical data but also proactively identifying new threat vectors to consider

• Identify and pursue areas where AI & Automation can help mature current Incident Response workflows to make them effective and efficient

• Oversee the day-to-day duties of any technical contractors and provide regular feedback and direction

• Liaise with senior leadership to represent the team on various leadership briefings showcasing team excellence

• This role requires occasional flexibility to support critical security incidents when they occur out of regular office hours

Qualifications:

• Strong technical expertise in relevant Cloud security tools and technologies (e.g. EDR, SIEM, Container security, SSPM, CNAPP, etc.)

• Relevant leadership skills with the ability to inspire, mentor and manage high-performing incident response practitioners

• Exceptional communication and presentation skills to simplify and convey complex technical matters to senior security stakeholders and leadership

• Strong understanding of security incident response processes, excellent technical documentation skills and proven analytical skills highly desirable.

• Must have demonstrable experience on most of the following:

  • Deep knowledge of public cloud services that are used in the building blocks of modern cloud-native containerized applicat