Online Business Manager

This is a remote position.

About the Role

The Online Business Manager is a strategic leadership role dedicated to overseeing all business operations, coordinating team performance, and ensuring our organization runs efficiently while maintaining our mission-driven focus. This role is central to translating executive vision into actionable plans, managing cross-departmental coordination, and creating the systems that allow our team to scale impact for Black and Brown families.

Working directly with the Executive Director, you will serve as the operational backbone of our organization, managing team members across curriculum development, marketing, and customer experience while building the systems that support sustainable growth. Initially, you will build operational systems and work within them directly (such as managing customer service inboxes), then collaborate with leadership to determine when and how to scale through additional hires. This is a role for someone who is strategically minded, operationally excellent, and passionate about creating infrastructure that serves our mission.

This role requires both high-level strategic thinking and hands-on operational management - you will develop systems AND ensure they're followed, coordinate team performance AND handle escalated issues, analyze business metrics AND implement improvements. You will own the operational excellence that allows our Executive Director to focus on vision and growth while ensuring every aspect of our business reflects our values and serves families with excellence.

Key Responsibilities

As a Strategic Business Manager, you will:

• Translate high-level business objectives into actionable project plans with clear timelines and deliverables
  

• Monitor budget allocation and ensure all initiatives align with financial goals and strategic priorities
  

• Make strategic recommendations about resource allocation, timing of investments, and ROI optimization
  

• Coordinate work across all departments (curriculum development, marketing, customer experience, technology)
  

• Assign tasks and track completion across team members, ensuring accountability and quality standards
  

• Handle escalated issues and complex problem-solving that requires strategic thinking and decision-making
  

• Manage cross-departmental communication and ensure seamless collaboration between team members
  

• Serve as the Executive Director's strategic partner in planning and executing business initiatives
  

As a Performance & Analytics Leader, you will:

• Monitor performance metrics across all business areas including marketing, sales, customer satisfaction, and operational efficiency
  

• Create comprehensive weekly and monthly reports that provide leadership with actionable insights
  

• Track team productivity, project completion rates, and quality standards across all departments
  

• Analyze business performance data and recommend optimizations based on financial and operational metrics
  

• Identify trends, bottlenecks, and opportunities for improvement across all business functions
  

• Establish KPIs and measurement systems that align with organizational goals and budget objectives
  

As a Systems & Quality Oversig