Branch Manager

Overview

We service our communities by offering personal installment loans designed to help our customers get the money they need when they need it. The Branch Manager leads the local branch and has authority for managing all day-to-day functions including profit & loss responsibility for the branch’s operational budget. Our team is goal-driven and always strives for business growth, increased sales, and controlled delinquency. Our advanced Management Training Programs will help you obtain your true potential! 

 

If you are a self-motivated individual with a passion for leadership, customer service, and achieving sales goals, we encourage you to apply for this exciting opportunity! 

 

Benefits: 

• Earn monthly bonuses
• Medical, dental, and vision insurance effective day 1 
• 401K with some company match 

• Paid Time Off 
• Employee Relief Fund 

 

Salary: $50,000-$70,000

The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average.  The actual base salary offered for this full-time position will be determined by various factors, including but not limited to location, skills, knowledge, competencies, and experience. 

 

Hours: Full Time, Monday through Friday, 8:30am to 5:30pm with an occasional evening or Saturday.  

 

Stories of Success

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within.  Today, I am proud to serve as a District Manager, a position I moved into in 2021 – Also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company, also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."

~ Ashley S., District Manager - Alabama

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions.   Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career.   As a result, of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."

~ Jessica W., Operations Trainer - United States

 

Responsibilities

What you will be doing: 

 

• Manage and oversee the growth and development of the branch, including executing marketing plans, building relationships with retailers, and overseeing day-to-day operations.
• Recruit, train, and develop branch team members to achieve sales goals and prepare them for career advancement.
• Manage and provide guidance on new and refinanced loans, ensuring compliance with company policies and regulations.
• Proactively address delinquent accounts by consulting with customers on past-due loan payments.
• Provide an exceptional level of customer service and promptly address customer concerns. 

Qualifications

What you should have: 

 

• Minimum of two years of experience in consumer lending preferred.
• Experience in collections and/or management preferred.
• Strong sales skills and knowledge of sales development strategies.
• Ability to delegate, motivate, and lead team to achieve goals.
• Ability to uphold compliance standards with regulatory, state and company guidelines at a high level. 
• Ability to attract, develop, and retain employees.
• Excellent multitasking and time management skills.
• High School diploma or equivalent. Higher education such as associate or bachelor's degree is a plus. 

 

This employer participates in E-Verify for US-based hires. 

 

#LI-Onsite #HeightsFinance#HFCLP

 

Key Words: Customer Service, Loans, Financial Services, Management, Retail, Bank Teller, Lending, Collections

EEO Statement

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