Executive Director – Chief of Staff, Commerce Enablement

Connected Commerce is a new and innovative line of business, dynamically designed to expand Chase’s business ventures beyond core financial services. We are focused on building the future of Chase’s digital ecosystem capabilities by delivering customer experiences across the purchasing journey, while connecting our customers to numerous partner brands and benefits in ways that are intuitive, simple, and meaningful — all in service of our core mission to help customers make the most of their money.

As an Executive Director – Chief of Staff within the Commerce Enablement team at Chase, you will play a pivotal role in shaping our vision and delivering it. We are looking for a strategic thinker who can build and leverage relationships, manage, execute and deliver on key priorities. You will have the opportunity to support the Head of Commerce Enablement team in running the Banking Payments, Commerce Payments, Lending Innovation, and Loyalty businesses. You will work closely with business leads and cross-functional stakeholders, developing strong relationships across various teams like product, technology, finance, strategy, business leads and communications.

Job responsibilities:

• Serve as a key point of contact between the executive office and other departments; coordinate communication, disseminate information, and ensure consistent messaging
• Collaborate with executives to develop and execute organizational strategies.
• Provide critical analysis for decision-making processes.
• Build and maintain relationships with internal and external stakeholders; foster collaboration and partnership that aligns with organizational strategy and objectives.
• Implement best practices that articulate and advocate for the team strategy.

Required qualifications, capabilities, and skills:

• 8+ years of relevant experience 
• Bachelor's degree required.
• High level of integrity, confidentiality, and discretion, given the exposure to sensitive information and close working relationship with top executives
• Excellent written and verbal communication skills with experience writing executive-level communications and presentations.
• Collaborative mindset with the ability to work effectively with diverse teams and department. 
• Flexibility to adapt to evolving priorities and the initiative to proactively identify opportunities for improvement.
• Extensive experience in strategic planning, project management, excessive attention to detail and follow-through
• Strong expertise in business strategy, strategic frameworks, qualitative and quantitative analysis
• Team player with great interpersonal and leadership skills
• Excellent organizational, multitasking, and prioritizing skills
• Ability to work well under pressure and in fast-paced environment.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also