Project Coordinator & Customer Support

<h3>Company Description</h3><p><strong>Eurofins Scientific</strong> is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.</p><p>Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.</p><h3>Job Description</h3><p>Looking for a pivotal role between chemistry and sales? </p><p>The project coordination department is the link between our clients, the account managers, the various laboratories and our own transport service. In this respect, you are the indispensable link between the various customer segments and the services we provide.</p><p><strong>What will you do as Project Coordinator?</strong></p><p>As project coordinator, you work within the customer support team and you are responsible for realising an optimal service to Eurofins' clients, monitoring the process of correct order processing, the progress of projects and timely reporting of analysis results.</p><p>You advise clients on the possibilities of our digital portal, our analysis packages, packaging and preservation options, pricing, our logistical service and explain the analytical backgrounds and deadlines required for projects. You also carefully coordinate incident reports and their handling.</p><p>In short: you monitor the process progress of projects and during the process, you are the first point of contact for the customer and the various laboratories.</p><h3>Qualifications</h3><ul><li>A bachelor's degree in a scientific field such as bio-technology or (bio)chemistry</li><li>You are strongly customer-oriented and strive to provide optimal service;</li><li>You exude enthusiasm &amp; positivism;</li><li>A proactive, solution-oriented and quality-conscious attitude;</li><li>You can prioritize well and make informed decisions;</li><li>You are stress-resistant and flexible in your approach to ad hoc situations;</li><li>You communicate clearly and purposefully in English and French, knowledge of Dutch is a big plus.</li></ul><h3>Additional Information</h3><ul><li>A full-time (39hours/week) Monday – Friday job.</li><li>A Permanent contract with flexible working hours.</li><li>Meal Vouchers 6 Euro/Working Day.</li><li>DKV Hospitalization + group insurance.</li><li>Additional 6 ADV days.</li><li>A company well-being program targeting both mental and physical well-being.</li><li>Personal development through learning on the job and additional training</li></ul><p><strong>What Happens Next</strong><br/> Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. </p><p>If you have questions concerning this role or are in need of additional information, contact Jelke Kneuvels (Corporate Recruiter). You can reach her via Jelke.Kneuvels@etbnl.eurofins.com</p><p><br/> <strong>Your data </strong><br/> As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.</p><p> </p><p><strong>About</strong><br/> <strong>Eurofins Scientific</strong> is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.</p><p>In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 62,000 staff across a network of more than 1000 independent companies in over 62 countries and operating more than 900 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing