Leasing Assistant - Brand New Community!

Description

Join Our Team as a Leasing Assistant at RISE Madison!

ACC is seeking a motivated and detail-oriented Leasing Assistant at RISE Madison —   a dynamic, 245-unit, 4-building affordable housing community currently in a 3-phase lease-up in Madison, WI.

This is an exciting opportunity to make a meaningful impact in a brand new, growing community. Experience in affordable housing is a plus, but we’re happy to train the right person! Some Saturdays may be needed throughout the Lease-up process.

In this fast-paced role, you’ll be at the heart of our leasing operations with responsibilities including: 

• A high volume of administrative tasks — emails, phone calls, and appointment scheduling
   
• Interacting with residents and prospects — greeting, assisting, and building great relationships
   
• Showing and marketing units — helping people find their next home
   
• And much more! 

If you're organized, people-oriented, and ready to thrive in a high-energy environment — we’d love to hear from you! 

ACC offers competitive pay, benefits (medical, dental, vision, STD/LTD/Life), 401K, paid time off, & bonus opportunities!

Essential Duties

• Ensure complexes and vacancies are ready for showings and move-in dates.
• Effectively communicate property features and amenities to all prospects.
• Answer questions to all prospects and potential applicants in a timely manner.
• Respond and follow up to all interested applicants that apply on their eligibility status.
• Conduct showings of vacant units to all interested prospects.
• Market all properties to promote, sell, and attract the company to potential prospects.
• Utilize all current marketing tools and trends and ensure they are up to date and in compliance.
• Greet all walk-in traffic during open office hours and attend to all needs, questions, or complaints.
• Have all interested prospects fill out and complete the application.
• Work with the Community Manager on processing all applications for eligibility status.
• Address resident concerns and all maintenance requests in a timely manner.
• Coordinate and process all lease paperwork for all move in and move outs.
• Maintain strong resident relations while continuing to enact company and community policies.
• Assist Community Manager in resident relations.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Record and document all resident correspondence as appropriate.
• Report and document all accident and emergency situations to the Community Manager in a timely manner.
• Maintain all resident files and any confidential information in a secured area in compliance with company policies and the fair housing law.
• Make recommendations and assist with marketing efforts to ensure effective and creative strategy implementation.
• Understand, maintain, and stay up to date on assigned property(s) description and classification.
• Maintain a current working knowledge and adhere to the fair housing laws, its policies and practices, in accordance with ACC Management Group policies and procedures.

Requirements

Knowledge, Skill & Ability Requirements

• High School diploma or equivalent required.
• Previous customer service experience required.
• Leasing or property management experience is a plus.
• Knowledge and experience in office or clerical setting.
• Knowledgeable and proficient with computer software applications in word processing, spreadsheets, database and presentation software (MS outlook, word and excel).
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for later hours or Saturdays as needed.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.
• Ability to lift to but not limited to 25 pounds unassisted and as needed.

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, photocopiers & fax machines