Customer Support Representative

Company Overview

At Justrite Safety Group, we're more than just a collection of industrial safety companies; we're a dynamic organization dedicated to protecting people, property, and the planet. Our ever-growing portfolio of companies collaborates to deliver advanced industrial safety solutions that set the standard for excellence.

As our business continues to grow, we continue to look for top talent to join our team as we lead the charge in revolutionizing industrial safety, ensuring that every worker returns home safe, every workplace remains secure, and our environment thrives for generations to come. With Justrite Safety Group, safety isn't just a priority—it's our passion.

Basic Concepts, Inc. (BCI), a proud member of the Justrite Safety Group, Basic Concepts, Inc. (BCI) leads the way in innovative secondary containment, industrial spray coatings, and dewatering and filtration solutions for military, commercial, and municipal sectors.

The Contribution You’ll bring to this Role:

Join our BCI team as a Customer Support Specialist in Anderson, SC, where you'll play a vital role in enhancing our customer service and administrative operations. In this position, you'll manage administrative tasks, purchasing, and mail handling while providing exceptional support to both our customers and internal teams. With a focus on organization and collaboration, you'll work closely with the Operations Manager or General Manager, leveraging your in-depth knowledge of company operations to ensure smooth processes. If you’re a proactive problem-solver with a passion for customer service, we invite you to apply and contribute to our dynamic team!

In this role, you will report directly to the Customer Service Manager, setting the stage for your career to soar! This role is your gateway to opportunities for advancement, with the potential to grow within the organization in 3-5 years as you make meaningful contributions to our organizational goals.

Join us and take the next exciting step in your career journey!

Responsibilities:
• Manages daily administrative operations of the department such as Receiving and acknowledging Purchase orders to Customers, creating and maintaining work orders.
• Responsible for accurate inventory management. Conducts periodic cycle counts, assists with Physical Inventory, investigate inventory variances to identify root cause, implement corrective / preventative actions to resolve systemic issues.
• Manages daily customer service correspondence, which includes responding to emails and phone calls, order entry, pricing issues, customer problem resolution, and paperwork for shipping and receiving activities.
• Oversee maintenance of department records.
• Oversees and provides personal computer functions such as plant schedules and special reports, correspondence, and database management.
• May aid in coordinating special program/project development and planning.
• May participate and/or serve on committees and task forces.
• Performs miscellaneous job-related duties as assigned

Your Skills and Expertise:
• Have a great attitude and willing to grow with the company.
• Ability to exhibit leadership skills in job knowledge, skills and attendance.
• Diligently follows safe work practices for yourself and team members at all times.
• Ability to gather data, compiles information, and prepare reports.
• Skill in the use of computers and Microsoft Office applications.
• Ability to communicate effectively, both orally and in writing.
• Ability to prepare routine administrative paperwork.
• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Program planning and implementation skills.
• Knowledge of finance, accounting, budgeting, and cost control procedures.
• Organizing and coordinating skills.
• Ability to analyze, develop, establish, and maintain efficient office workflow and administrative processes.
• Knowledge of company accounting procedures involving procurement and travel.
• Ability to analyze and solve problems.
• Ability to foster a cooperative work environment.

Benefits & Compensation:

At Justrite Safety Group, we believe in treating our team like family, and that means offering some amazing perks that make your work-life balance a little sweeter! Here’s what you can look forward to:
• Competitive Salary & Benefits Package: We reward your hard work with a salary that reflects your skills and experience, plus a benefits package that’s hard to beat!
• Career Growth & Development: We’re all about helping you reach your professional goals! With plenty of opportunities for growth and development, your career path is in your hands.
• Medical, Dental & Vision B