Remote Customer Service Representative

Customer Service Representative

100% Remote | 3-Month Contract

Are you passionate about helping customers and delivering exceptional service? We are seeking customer-focused professionals to join a growing team supporting customers within the financial services industry. This is a fully remote opportunity with a collaborative team environment and the chance to make an immediate impact during a busy enrollment season.

Pay Rate: $17.50/Hr

Operating Hours: Monday - Friday 7:00 AM - 6:00 PM CST

Position Overview

The Customer Service Representative (CSR) is responsible for providing outstanding support to customers, carriers, and business partners. This role manages inbound and outbound communication while resolving questions related to account information, billing, coverage, claims, and policy updates. Successful candidates will combine excellent communication skills, empathy, professionalism, and strong multitasking abilities in a fast-paced environment.

Key Responsibilities

• Respond to inbound calls, emails, and customer inquiries in a professional and timely manner.
• Place outbound calls to follow up on inquiries, resolve issues, and provide updates.
• Process customer requests, policy changes, and account updates.
• Maintain accurate customer records and documentation within CRM systems.
• Navigate multiple systems and applications simultaneously while assisting customers.
• Meet established service level, quality, and customer satisfaction goals.
• Follow company procedures and regulatory requirements, including HIPAA compliance.
• Participate in training programs to maintain product and process knowledge.
• Collaborate with team members to ensure a positive customer experience.
• Identify process improvement opportunities and communicate recommendations to leadership.
• Support quality initiatives and departmental projects as needed.

Qualifications

• High School Diploma or GED required.
• 1-2 years of customer service experience required.
• Previous call center experience strongly preferred.
• Financial services, insurance, or healthcare industry experience preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and customer service abilities.
• Ability to manage multiple systems and communication channels throughout the workday.
• Comfortable working independently in a remote environment.

Preferred Backgrounds

Candidates with experience in the following roles are encouraged to apply:

• Customer Service Representative
• Call Center Representative
• Customer Support Representative
• Customer Service Specialist
• Service Representative
• Operations Coordinator
• Operations Specialist
• Systems Support Analyst

Benefits Available to Eligible Employees

• Medical, Dental, and Vision Coverage
• Critical Illness, Accident, and Hospital Insurance
• 401(k) Retirement Plan
• Life Insurance
• Short-Term and Long-Term Disability
• Health Savings Account (HSA)
• Transportation Benefits
• Employee Assistance Program
• Paid Time Off, Vacation, and Sick Leave (where applicable)

Why Apply?

• 100% Remote Work Environment
• Gain experience with a leading financial services organization
• Collaborative and supportive team culture
• Opportunity to make an immediate impact during a period of rapid growth
• Potential to expand your customer service and financial services experience

Apply today to join a team dedicated to delivering exceptional customer experiences.

#centralpriority26

This is a Contract position based out of Charleston, SC.

The pay range for this position is $17.50 - $17.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully