Director, Product Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The OnDemand Services product team, within the Client Services Group, is responsible for developing and implementing client-facing software that drives self-service and empowerment. Our team works with functional leaders in Client Services, Product, and Technology to enrich the end-to-end client lifecycle experience across Visa’s self-service portals. 

The Director, Product Management role requires market problem and client experience assessment, product requirements definition, and working with development teams to help deliver product enhancements. The solutions we provide are centered on enabling clients to work with Visa through on demand cloud software across multiple functional areas including artificial intelligence (AI), client support, IAM/SSO, knowledge management, and self-service tools. 

A strong candidate will have a solid experience in product management, AI/ML, agile SDLC, as well as superb skills in communications, business analysis, problem-solving, coordination, and change management. The ideal candidate ensures things get done with customer-first mindset. 

Key Responsibilities 

• Drive AI/ML and other self-service initiatives with direct client impact and savings.
• Drive the tactical roadmap, defining product and market requirements by understanding the needs of clients and strategy from Senior Director
• Establish detailed business requirements and specifications for existing and new services and products. Create user stories and document product requirements. Develop well-formed features specifications and acceptance criteria 
• Work with UX/CX team to ensure requirements translate to mockups and meet interaction and design requirements for clients
• Monitor day to day performance of our platforms, analyze trends, create, and lead initiatives that will improve customer experiences
• Collaborate with cross-functional development team (Client Services, Product, Technology, UX Design) to define key milestones such as development, testing, integration, design, client support, and product delivery
• Manage post-release feature management measurement of adoption, performance, and collaboration with product marketing and client success team
• Drive commercialization and go-to market tactics and strategy
• Proactively identify gaps in the current product offering and lead the effort to develop solutions that drive business value
• Provide support to the various internal customer support teams to help streamline product rollout
• Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• Ability to work with internal product development and engineering teams to deliver products on schedule and with great quality. Comfortable in a heavily matrixed organization.
• Experienced with agile software development methodology, story, and requirements definition
• Strong analytical and problem-solving abilities, ability to use hard data and metrics to back up assumptions and evaluate outcomes
• End-to-end product lifecycle management
• Outstanding communication and presentation skills
• Bias for action and self-starter mentality
• Formal Product Management training is desirable

Additional Information

Work Hours: Varies upon