Marcus by Goldman Sachs, Commercial Product Manager, Executive Director, Dublin

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs 
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers. 

YOUR IMPACT

Marcus by Goldman Sachs is looking for a commercial and customer focussed Product Manager to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching / managing successful products, partnering and collaborating with various teams, and driving decision-making across cross functional groups.

As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision-making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation’s continued growth and success.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross-functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements. 

 

What you’ll do:

• Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best-in-class experience, leveraging digital channels
• Lead & deliver commercial objectives including growth and financial targets
• Drive product initiatives and make recommendations to enhance customer and product propositions
• Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
• Maintain a full understanding of relevant compliance and local market regulatory issues 
• Monitor product performance and analyse existing customer behaviour to recommend changes
• Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations
• Maintain and refine roadmap/backlog of change items
• Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
• Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert
• Support execution of marketing campaign activity to engage, retain & increase balances across the customer base
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels
• Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes

 

What we’re looking for: 

• Self-directed team player, with a proven ability to drive high performance and work independently or in a team-oriented and fast paced environment
• Proven ability to lead by example, with a positive attitude
• Excellent communication, presentation and interpersonal skills
• Good analytical, problem-solving, project management and program management skills
• Ability to balance strategic focus with tactical implementation/execution
• Ability