Tactical Customer Support Specialist

There are over 7 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what we're all about at John Deere. And it's why we're investing in our people and our technology like never before! Here the world's brightest minds are tackling the world's biggest challenges. If you believe one person can make the world a better place, we'll put you to work. RIGHT NOW.

 

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a protected veteran, or status as a qualified individual with disability.

 

Primary Location: United States (US) - Iowa  - Des Moines  
Function: Customer & Product Support
Title: Tactical Customer Support Specialist - 105361 
Onsite/Remote:Onsite Position

 

  

This position is eligible for a flexible work schedule arrangement at the present time. The arrangement may be delayed for training or other job acclimation purposes and remains subject to change. 

Your Responsibilities

 

As a Tactical Customer Support Specialist for John Deere's Ag & Turf Sales & Marketing Division, located in the Des Moines, IA area, you will drive increased customer experience by coaching and providing on-the-ground support for systems and process changes. These efforts will promote dealer centralized and connected support capabilities and Solution as a Service business model implementation. As part of these activities, you will communicate with key collaborators to ensure progress on initiatives and identify gaps or support needed to ensure consistent execution of our strategy. In addition, you will...

 

• Routinely travel to assigned dealer locations
• Ensure a positive customer experience through evolving business model changes
• Serve as the key contact for field teams as challenges arise
• Consistently collaborate with mission-critical stakeholders and subject matter experts
• Be the in-field expert when it comes to system integration, process optimization, execution, and performance for the geography you serve
• Provide visibility to key performance indicators as it relates to progress and implementation of customer support strategies
• Other select customer support activities including but not limited to; Customer problem resolution, customer and/or dealer training, farm-show set up and support

 

VISA Sponsorship is NOT Available for this position

What Skills You Need

 

• Proactive mindset with excellent communication skills who thrives in facilitating change
• Outstanding ability to develop trusting and respectful relationships with people of varying work styles, backgrounds, and leadership levels
• Ability to effectively manage parallel projects, overcome obstacles, and maintain excellent attention to detail
• Experience in the areas of customer support, marketing, and/or sales with customer or dealer interaction regarding products, parts, and/or service
• Microsoft Office Tools knowledge (Outlook, Excel, PowerPoint, Word, SharePoint, Teams)
• Ability and willingness to travel domestically up to 50%

What Makes You Stand Out

 

• Demonstrated success of required skillsets in the agricultural or manufacturing industry
• Data and analytics capabilities to develop actionable and meaningful insights
• Experience with Negotiation and Conflict Resolution strategies
• 1 or more years of experience with John Deere Centralized & Connected Support Strategy
• 1 or more years of practical experience with John Deere machinery and equipment
• Awareness of the John Deere Channel and John Deere field team structure

Education

 

Ideally you will have a degree or equivalent related work experience in the following:

 

• Bachelor’s degree in education, Business, Management, Engineering, Technology, Agricultural Sciences, Marketing, or equivalent related work experience

What You'll Get

At John Deere, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. Here, you'll enjoy the freedom to explore new projects, the support to think outside the box and the advanced tools and technology that foster innovation and achievement. Additionally, we offer a comprehensive reward package to help you get started on your new career path, including:

• Flexible w