Medical Administrative Assistant (9-Month Position)

Working Title: Medical Administrative Assistant (9-Month Position)

State Role Title: Administrative and Office Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

 

College/Division: Health and Wellbeing

Department: 300016 - Student Health Serv

 

Pay Rate: Maximum Starting

Specify Range or Amount: $29,593

 

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

 

Beginning Review Date: 12/16/2025

 

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

 

General Information:

The JMU Health Center is seeking new members for our team. This position is for a Medical Administrative Assistant. The MAA is a front desk position responsible for checking patients in and out, addressing students concerns, answering phone calls, etc. The University Health Center provides a comprehensive array of health care services and health education programs to JMU students. Included in our health care services are several medical clinics, a pharmacy, a medical laboratory, and other programs that provide services for more than 30,000 patient encounters a year. UHC practices evidence-based medicine in a confidential, inclusive environment.

 

Duties and Responsibilities:

• Provides exceptional customer service to students who present at UHC for appointments.
• Ensures that students are in the correct location for their appointment and assists with check-in process.
• Assists with daily financial reporting when Medical Office Coordinator is out of the office.
• Provides assistance to Health Information Coordinator to enter information into student health records, including immunization information, insurance cards, etc.
• Provides exceptional customer service to students who call UHC for appointments/assistance.
• Answers questions as appropriate, schedules student appointments when necessary, and forwards calls to the correct employee as needed.
• Provides exceptional customer service to complete financial transactions to close out student appointments.
• Complies with JMU Investment and Card Services policies and procedures to accurately maintain and process card payments.
• Assists students with referral appointment requests when necessary.

Qualifications:

Required:

• Customer service oriented
• Ability to interact effectively and in a supportive manner with persons of all backgrounds
• Maintain confidentiality at all times
• Experience dealing with and completing financial transactions in an accurate and efficient manner
• Ability to work well under pressure and adapt to change
• General computer knowledge as well as Microsoft Office
• Outstanding verbal and written communication skills
• Team player
• Ability to multi-t