Job Summary:

As a Solar Customer Specialist, you are a member of one of IGS’s fast-paced emerging businesses. This role is responsible for a variety of operations related tasks such as customer billing, customer support via phone, email and an IGS in-house ticketing system, data analysis, customer service support, reporting, and supporting value proposition, pre-pay and buyout calculations for customers. This role directly contributes to IGS’s goal of scaling our Residential Solar business quickly and efficiently.

Primary Responsibilities:

• Responsible for working within IGS’s proprietary technology platform, document and contract management, and collaborating with IGS’s Sales and Installation partners to ensure a smoothly operating business.

• Actively partner with IGS’s shared service groups such as billing and collections, IT, finance and accounting, legal and regulatory, and marketing to sustain business operations and deliver upon the business’s strategic objectives.

• Respond and support customers via phone, email, and ticketing systems with an attention to detail.

• Ability to navigate your own workload by responding to customers first and implementing project related initiatives in downtime.

• Develops and leverages user guides and job aids to carry out daily tasks and cross train other team members.

• Reviews and audits completed work for accuracy, makes corrections when necessary, and timely reports status to management.

• Becomes a trusted team member by accomplishing team goals, operating with integrity, and by shaping IGS Solar into a world-class solar company.

Required Skills:

• Demonstrates a tenacious drive for results, efficiency, and embraces the value of Continuous Improvement

• Great attitude and positive outlook in dealing with any customer

• Basic Microsoft Excel, PowerPoint, Word skills

• Ability to learn new technology platforms (partner portals, reporting portals, etc.)

• Ability to adapt, evolve and thrive in an ever-changing environment

• Ability to learn a variety of IT applications and learn our business’s processes

• Exceptional organizational skills and document management skills with an acute attention to detail

• Positive attitude, self-motivated, strong analytical skills, results oriented, driven

Minimum Education and Experience:

• 1-2 years previous customer service experiences

• College degree in Business Administration, IT, Operations, or other applicable field of study a plus

• Energy experience a plus

• Basic skills in all MS Office Applications (Outlook, PowerPoint, Word, Visio, SharePoint)

• Bilingual (Spanish) a plus

Salary Range:

$44,190.00 - $70,700.00

*This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.

This role is also eligible for an annual incentive plan based on company performance. 

Our Offer to You:

• Comprehensive healthcare benefits including medical, dental, vision, and employer health savings account contributions

• 401(k) retirement plan with company matching

• Tuition reimbursement, employee wellness programs, and other perks and discounts

• Paid leave policies

• And more, such as paid time off, flexible spending, employer paid life and disability, employee assistance program, and domestic partner benefits

Equal Opportunity Employment:

It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited.