Bilingual Regional Medical Care Assistant - (Harrisburg & York)

Planned Parenthood Keystone (PPKey) serves 37 counties in Pennsylvania, home to over half of Pennsylvania residents. We have offices in York, Allentown, Bensalem, Reading, Wilkes Barre, Harrisburg, and Lancaster. We operate 7 medical centers that serve over 30,000 patients annually and offer comprehensive sexuality education that reaches thousands of young adults.
Planned Parenthood Keystone is committed to being an organization that includes people from various backgrounds, skills, perspectives and experiences, and fully uses their talents to serve our communities.  Planned Parenthood Keystone believes that drawing on the talents of all personnel helps to create an optimum, creative and inclusive workplace.
Planned Parenthood Keystone is looking for a Full-time (35 hours/week), non-exempt, Bilingual Regional Medical Care Assistant to travel between our Harrisburg and York Health Centers.  A Medical Care Assistant is responsible for providing exceptional customer service to our patients while serving as a member of our dedicated team of medical center employees.
You will participate in a team approach to the delivery of quality reproductive healthcare in accordance with Planned Parenthood’s policies and medical protocols. The Medical Care Assistant must proficiently perform responsibilities in areas of medical center support operations: Front Desk, Patient Intake, and Clinical (Back Office).
 Here at Planned Parenthood Keystone, we have a passion for creating a culture of exceptional customer service. So, we are looking for people that will not only continually exceed our patient's expectations, but will also take pride in cultivating positive relationships with patients and fellow employees.

ESSENTIAL FUNCTIONS:

• Front Desk Responsibilities: 
• Perform general front desk duties including answering phones, scheduling appointments, and greeting & assisting patients/ visitors Follow the Planned Parenthood safety and security procedures for screening visitors   
• Serve as the first point of contact for maintaining an efficient workflow.
• Alert appropriate staff to any issues that may affect patient flow 
• Accurately register and update the patient record, verify income and program status, and update as necessary, including verifying the purpose of the patient’s visit, assigning appropriate electronic templates, and updating the patient information in the practice management system.
• Identify patient insurance, scan insurance documents, verify insurance coverage and if necessary, complete benefits information to include Medicaid/ Medicaid Managed Care patients and Commercial Insurance
•  Determines and collects patient fees, receives and records current charges, payments of accounts, records balance due at the end of the visit 
• Accurately accounts for pharmacy sales in the medical center.
• Performs end-of-the-day close and reconciles cash and credit cards against the day sheet and prepares bank deposits. Documents in notes any issues regarding balances, payments, credit, etc. 


• Patient Intake Responsibilities: 
• Inform patients about general reproductive health care, abortion services, all FDA-approved birth control methods, sexually transmitted disease testing and treatment, HIV testing, safer sex, and medical center procedures 
• Provide factual, unbiased information to patients seeking an abortion. 
• Describe the difference between medication and surgical abortion Educates patients on fees, visit procedures, contraception, STDs, etc. 
• Verifies and correctly documents patient income as well as accurately determines eligibility for financial assistance funding or private pay 
• Counsel patients on pregnancy outcome electives in a non-directive manner including adoption, abortion, and parenting.
• Provide community referral resources 
• Obtains informed consent and written signature on most recent patient education sheets 


• Clinical (Back Office) Responsibilities: 
• Provide room assistance for specialty procedures including, but not limited to colposcopy and loop electrosurgery 
• Performs appropriate lab procedures including venipuncture, urine dipstick, weight, blood pressure, anemia, and RH factor tests  
• Ensures labs are prepped and packaged for the appropriate lab companies  
• Supports Advanced Practice Clinicians (APCs) by prepping patients, labs, and supplies 
• Performs infection control tasks in accordance with Planned Parenthood, CLIA, and OSHA guidelines when working with specimens and cleaning instruments   
• Actively participates with compliance measures for pharmaceuticals including removing expired products and rotating stock 


• Abortion Care Responsibilities:  
• Aides in the completion of surgical