Manager, Application Management

Who We Are

Authentic is a unified platform that integrates M&A, brand strategy, creativity and digital innovation to unlock the power of its global Lifestyle and Entertainment portfolio. As the world’s largest sports and entertainment licensing company, Authentic connects strong brands with best-in-class partners to optimize long-term value in the marketplace. Its brands generate more than $32 billion in global annual retail sales and have an expansive retail footprint in more than 150 countries, including 13,000-plus freestanding stores and shop-in-shops and 400,000 points of sale. Authentic transforms brands by delivering powerful storytelling, compelling content, innovative business models and immersive experiences. It creates original marketing strategies to drive the success of its brands across all consumer touchpoints, platforms and emerging media

 Why Authentic

 You’ll be able to access the resources and scale, while leveraging innovative technology and nimble environment. What we’re saying is, this isn’t your average day job. If you’re hungry to drive ideas into action and own your career, let’s chat. Our team is rapidly innovating to evolve and define the future of our brands. With the help of some of the brightest minds in retail, marketing, licensing, legal and more, we are building the intersection of digital and experiential marketing to help achieve that mission. We reimagine, evolve and transform brands! At Authentic, we foster an inclusive workplace where diversity of thought and expertise drive competitive advantage. Our global teams are built by go-getters who contribute unique perspectives and push the boundaries of creativity and innovation. Headquartered in New York City, Authentic has offices in major metropolitan cities including Los Angeles and Miami, as well as Toronto, Mexico City, London, and Shanghai.

What You’ll Do

The Manager, Application Management will assist in the evolution and management of the enterprise service offerings within the IT Business Systems group, with a particular focus on supporting the Finance department. Reporting to the Director, Business Systems, the Manager will be responsible for defining and managing vendor and application management processes for new business applications, as well as enhancing existing processes for current business applications.

This individual will be part of a team that bridges the gap between Finance, other business teams, vendors, technology partners, and internal IT teams to operate and maintain key technology platforms. The successful candidate must be willing to work across business units, possess a strong understanding of enterprise IT service delivery models, and have expert knowledge of SDLC methodologies.

Core competencies include strategic roadmap definition and execution, release management, vendor management, learning agility, expectation and relationship management, problem-solving, and strong analytical and communication skills.

What you’ll be working on

Application Management

• Create, champion and implement vision for formal application management processes including identifying, developing and managing policies, procedures, templates and other documentation
• Become subject matter expert and create supporting documentation toolkit(s) for application/ system(s) (i.e., logical and technical landscape architecture documentation, integration documentation (APIs, ETLs, SFTPs, flat files))
• Implement and maintain documentation for system-specific user role matrices in terms of CRUD (create, read, update, and delete), segregation of duties (SOD) documentation, as well as document integration/interface and data dictionaries

Business Expectation Management

• Partner with business stakeholders to define scope and priorities for application and/or system initiatives (new projects and ongoing maintenance), and ensure understanding of key business objectives to support analysis and solution definition
• Serve as a key liaison between business stakeholders and users, technology teams and vendor(s)
• Participate in value stream discussions to identify the current state processes; and elicit, identify and document potential opportunities for improvements
• Manage application development projects and initiatives in a program management capacity, partnering with business teams and the vendor(s)
• Manage and partner with business teams and vendors to plan, test, and release upgrades and initiatives such as maintenance releases, major releases, API integrations, SSO integrations, etc.
• Plan, facilitate, and manage end user training with business stakeholders for new releases and upgrades where applicable, leveraging vendors and internal business partners where p