Commercial Engagement Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.  

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Commercial Engagement Manager 

The Commercial Engagement Manager (CEM) is a strategic role within the Genesys Sales and Partner Enablement Team and is responsible for engaging with key stakeholders and building productive relationships with stakeholders.  Additionally, the CEM will identify key business, product and operational initiatives as well as commercialization efforts that will require enablement in order for sellers and leaders to execute core-aspects of their jobs more effectively, especially as it relates to sales performance. The CEM serves a critical role in working cross-functionally to identify and define the requirements that ensure that our Design and Development Team have the most relevant content to be able to create high-yielding sales enablement assets and training. The CEM will also have overall accountability for specific projects to create these sales enablement assets.  Additionally, this specific CEM role will align to stakeholders within Revenue Operations and Competitive Intelligence to identify and prioritize enablement needs to benefit sales and sales leadership. Ultimately the CEM is the enablement liaison and an adjunct member of their respective stakeholder teams.  

Minimum Requirements: 

• 8+ years of program management experience, including managing complex initiatives/work-streams, plus bachelor’s degree. 

• Expertise in sales methodologies and methods. 

• Executive presence and evidence of working cross-functionally to drive employee engagement outcomes including Sales Operations, Revenue Operations, Finance, Legal, Commercialization, Competitive Intelligence. 

• Strong collaboration skills, and the ability to work with multiple team members and internal management stakeholders, especially at the executive level. 

• Strong analytical and organizational skills, and a passion and familiarity with organized structured change. 

• Experience working with a cloud solution (SaaS) company in a sales enablement role. 

• Exhibits an advanced and wide range of experience managing, influencing, negotiating, and communicating with business partners and internal teams on project/program workstreams, achieving success with major impact on regional performance. 

• Experience working with the technical tools of Sales (CRM, dashboards, Clari, ...), Sales Enablement (Asana, Seismic, Lessonly), and must be proficient in Word, Excel, PowerPoint as well as other commonly used tools. 

Key Responsibilities: 

• Drive strong strategic partnerships and identify operational, sales, and competitive needs of your specific stakeholders and translate them into effective programs that engage the field and drive improved sales performance and behavioral change. 

• You will engage with your commercial stakeholders regularly to uncover needs, that enablement ultimately can address. 

• This role requires you to communicate and work effectively across the broader Enablement Team and cross-functional teams within Genesys.  Your effectiveness in the role will correspond closely with your ability to work with other disciplines on the Enablement Team to achieve success. 

Specifically, you will be responsible for the following activities: 

• CEMs will have regular meetings with executive level stakeholders to identify opportunities for enablement that will maximize the effectiveness of field and partner sales. 

• CEMs will work with the broader enablement team, develop, iterate, and activate many complex initiatives simultaneously, for both technical and non-technical team members. You must manage deadlines, risk, and communicate effectively, meeting core regional KPI success measures. 

• CEMs will initiate and lead projects that will bring new enablement (i.e. Field Guides, Trainings, live sessions, etc.) to