Associate, Partner Operations

About Tides

Tides is a nonprofit and philanthropic organization committed to advancing social justice.  We work across the social sector to shift power to communities of color and other groups historically denied power. 

Centering equity and justice in everything we do, we collaborate in deep partnership with movement leaders, nonprofits, donors, foundations, and corporations to amplify the impact of their work by providing services like fiscal sponsorship, donor advised funds, grant making, and a variety of innovative solutions. Learn more at tides.org.

Position Summary

Tides’ partner service teams deliver high quality relationship management solutions to Tides’ fiscally sponsored projects to further our mission and our partners’ objectives.  

The Associate, Partner Services is a key supporter of Tides’ partner service teams and will sit within the Fiscally Sponsored Projects (FSP) operations team, which is responsible for developing, implementing, and sustaining operational solutions for our portfolio of fiscally sponsored projects. 

Although exact time allocation will vary, some of the Associate’s time will be spent providing operational, administrative, and program-wide support, and some of the role will work in close collaboration with FSP Advisors and Senior Advisors as part of a partner service team to support our largest and most complex projects to deliver impact and comply with Tides’ policies and procedures.

At their core, the Associate must have a strong customer service orientation and project management skills, a collaborative hands-on approach, and a passion for operational work. Success depends on building strong, trustworthy cross-functional relationships with staff from other departments, including Finance, HR, IT, Legal and Compliance, Grants, and strong interpersonal skills with partners.

This position is classified as part of our collective bargaining unit (SEIU 1021). 

What you will Do

• Collaborate with FSP Operations Team to identify and implement operational improvements to streamline and improve processes and procedures, with an eye towards improved partner experience and Tides’ strategic goals.
• Provide operations and administrative support for team meetings, trainings, onboarding, policy and procedure updates, and partner system portals.
• Document and maintain project handbook, advisor guide, and other dynamic databases of regularly used materials and resources.
• Draft and send portfolio-wide partner communications, working in close collaboration with cross-departmental Tides stakeholders and external vendors when necessary. Maintain communication platforms, channels, and materials to monitor and measure partner satisfaction and impact. 
• Support internal and external data collection, reporting, and analysis.
• Serve as team lead and subject matter expert on at least one cross-portfolio project – for example transitioning from Tides, technology platforms, or partnerships with external capacity building vendors. Work closely with the Tides Center Senior Director of Operations on the strategy for this project. Ensure high quality and consistent delivery of the service offering by maintaining all guidance documentation, collaborating with key stakeholders across Tides or external vendors, and providing guidance and partner support related to this service.
• Manage all activities related to upcoming partner transitions (launches/closes/transfers to new fiscal sponsors) and assure effective partner services throughout process.
• As part of a service team and in collaboration with Advisors and Sr. Advisors, provide operational/administrative support for fiscally sponsored projects, including execution of contracts and service agreements, processing financial and grant transactions, responding to requests for information, drafting correspondence, processing grants, data entry, and portal support.
  • Resolve or escalate issues of concern raised by partners and internal stakeholders in a timely and proactive manner
  • Support and at times lead key partner meetings and workstreams, delivering excellent partner service as a trusted member of their Tides advisory team
  • Maintain rapid turnaround time for partner requests and provide initial review for completeness, accuracy, and compliance
• Complete special projects as assigned within the department’s portfolio of work, ensuring timely and hi