Family Services Specialist - (Adult Services - Chesterfield-Colonial Heights)

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We know you: you're flexible, adaptable, and well-organized; compassionate, understanding, and assertive. You're committed to senior adults and adults with disabilities who need a voice. And you know what? You might be exactly who we're looking for.

Customer Experience: It’s Our Business, It’s Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is hiring a Family Services Specialist to work with adults needing long-term care. This specialist will be responsible for conducting two key types of assessments, Long-Term Care Screenings (Uniform Assessment Instrument – UAI) and Assisted Living Facility Auxiliary Grant assessments. This position involves evaluating adults to determine their eligibility and need for various long-term care services, including placement in assisted living facilities and access to financial assistance. As the Family Services Specialist, you will play a crucial role in connecting individuals with the resources they need.

What You Do and How You Do It:

The Family Services Specialist for Adult Services will handle screenings and assessments that will be entered in the case management systems, Dynamics, Peer Place and Pre-admission Screening. You will provide care coordination and assistance to connect customers to services while working with internal and external community partners. You will determine appropriate services and write/implement service plans. As the Family Services Specialist, you will also provide case management services to monitor compliance for Companion Services and provide case management for guardianship caseload. You will communicate with services providers and many others during the day. You will ensure that the case management systems, Dynamics, and Peer Place are updated appropriately. The Family Services Specialist will be responsible for providing resource information to individuals who contact social services regarding concerns related to adults (phone or walk-in). You will ensure coverage for the phone and walk-ins during business hours and educate the staff and the community about APS intake and mandated reporting requirements. You may be called upon to provide support to the agency in other ways as well. The Family Services Specialist II is distinguished from the Family Services Specialist III by the latter's functioning at the advanced level, and becoming more specialized in program areas and assuming more complex duties (such as: interviewing/investigating in cases involving suspected child/adult abuse/neglect, out-of-home placements, guardianships, emergency protective orders, and adoptions). 

Here's What You Need:

• Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia) required.

• Experience in assigned program area and completion of required training programs or equivalent combination of training and experience which provides the required knowledge, skills and abilities required.

  Preferred Qualifications:

• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.
• Adult welfare experience in Virginia public social services preferred.
• Experience compiling reports, correspondence, data and narrative of case management and grant proposals preferred.

We’re Looking for Ideal Candidates Who Have:

• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
• Computer competency.
• Ability to interpret laws, policies and regulations related to human services.
• Exceptional ability to collaborate and achieve performance goals.
• Excellent organizational, time management, oral and written communication skills to include the ability to interact with a diverse population.
• Outstanding public speaking and presentation skills.
• Strong engagement, assessment, and interviewing skills.
• Good personal boundaries and a strong team player.
• A real commitment to the safety of adults and children and to the Chesterfield-Colonial Heights Department of Social Services.

Current valid driver’s license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points withi