RMA Program Officer

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org 

OVERVIEW

Texas-based Refugee Medical Assistance Program Officers (RMA POs) support USCRI’s Refugee Health Services Division and the administration of Texas’s Medical Replacement Designee (MRD) model, funded by the Office of Refugee Resettlement (ORR). As part of the Texas RRHO team, you will oversee Refugee Medical Assistance (RMA), which mirrors Medicaid and is a key component of the MRD model. Main areas of responsibilities include benefits and care coordination, ensuring healthcare access for covered enrollees; quality assurance; partnership development; and stakeholder engagement. Duties include eligibility determination for program enrollment, coordinating with local implementation partners, including resettlement agencies; training and technical assistance support; data collection and management; and additional tasks as needed. The program serves all ORR-eligible groups, including refugee, asylee, Cuban/Haitian Entrant, Special Immigrant Visa holder, eligible Humanitarian Parolees, and Victim of Trafficking populations. This position is based in USCRI’s Austin, Texas field office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the high-quality and timely administration of Medical Replacement Designee programs, specifically Refugee Medical Assistance (RMA);
• Determine final eligibility for Refugee Medical Assistance in coordination with local resettlement agencies (LRA) and serve as a benefits coordinator by providing quality assurance controls, communicating final eligibility, and authorizing health benefits coverage; 
• Serve as a key point of contact for and coordinate with LRAs and the TX Replacement Designee (RD), Texas Office for Refugees (TXOR), which oversees other ORR-funded programs in the State; 
• Provide onsite case consultation, care coordination support, and training to LRAs and TXOR; 
• Support assigned LRAs with the RMA enrollment process through the Electronic Refugee Medical Assistance Eligibility Determination (eRED) System;  
• Assist with program audits, monitoring, technical assistance, and continuous programmatic quality improvement processes; 
• Contribute to development and revisions of statewide documents, policies, procedures, and practices to promote high-quality and cost-effective refugee health services; and 
• Other responsibilities as assigned by the supervisor. 

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job-related duties may be assigned as required by the supervisor(s). 

POSITION REQUIREMENTS

• Bachelor’s degree in a related field, such as (but not limited to) health and social services, international affairs, and/or public policy, from an accredited institution;
• Experience working with refugees and/or related programs aiming to increase access to critical resources for immigrant and underserved populations;
• Working knowledge of the overall refugee resettlement process and cultural humility is preferred.
• Experience in refugee case management, health benefits plans, and/or eligibility for federal benefits is preferred;
• Experience working with health and human service organizations, including federal, state, local governments, universities, healthcare centers, nonprofits, and community-, ethnic-, or faith-based organizations, is preferred;
• Excellent written and interpersonal communication skills such as writing reports and materials for different audiences and tailoring communication for health professionals and community members, including clients;
• Strong skillset in MS Word, MS Excel, MS PowerPoint, and Adobe.  
• Experience with online, electronic databases, specifically the Electronic Refugee Medical Assistance Eligibility Determination (eRED) System, is ideal, but not required