Seasonal Retail Sales Associate

Description

Retail Sales Associates will join a thriving and supportive Retail team. You will have the opportunity to transform moments into an experience of a lifetime for our Guests, consistently exhibiting a high level of positive energy that models and supports friendly, safe, efficient, and engaging experiences.  

Duties include: completing accurate and efficient point of sale transactions, increasing revenue opportunities through up-selling techniques with ticket sales and retail purchases, maintain and control an even flow of all visitors, advancing Guest’s knowledge and answering questions, and maintaining a clean, safe, positive environment for all Space Needle Guests and Team Members. 

PRIMARY FUNCTIONS:

We Create our Future. Today.

• Promote a clean, positive, courteous, and professional attitude and appearance to all Space Needle Team Members and Guests. 
• Be a communications specialist: interface with Guests in all public facing areas along the Guest journey. Greet and converse with Guests in a friendly and outgoing manner. 
• Always remain respectful and courteous. 

Own It

• Be a safety officer: see something, say something. It’s the responsibility of every Team Member - own it. Ensure social distancing policies are followed with Team Members and Guests. 
• Maintain a high level of security at all workstations in accordance with company policies and procedures. 
• Support access control- Assist in ticket redemption and timed ticket facilitation. 
• Help answer questions as Guest come off the Elevator and helping queue Guest before for their trip down. 
• Assist in the restocking of all retail spaces. 

Take Care 

• Ensure cleanliness and participate in cleaning of work area and as assigned. 
• Take steps to ensure proper social distancing between Team Members and Guests. 
• Incorporate and support initiatives that improve overall health and wellness. 

Be Open, Help People Grow

• Assist in the ongoing training of fellow Team Members in the operation in the Guest Services Flex position. 
• Work successfully with both a diverse Team and Guests. 

Work Smarter, Not Harder

• Be intentional in understanding the process, procedures, and systems. Continuously look for opportunities to improve efficiencies, incorporate and share key learnings. 
• Accurately process transactions through a point-of-sale system for admissions packages and retail transactions. Make recommendations of packages and items to meet Guests’ needs. 
• Assist in opening and closing department routines including cleaning and sanitizing. Set your Team Members up for success! 

Life is too Short

• Anticipate and Connect - Be informed of scheduled group reservations and any special needs that may need to be addressed 
• Collaborate and create segues to each experience along the Guest journey. 
• Focus on solutions, not on frustrations. 

Big Legacy, Small Footprint

• Do your part to minimize and reduce waste, conserve resources, operate efficiently, and protect air and water quality. 
• Participate in community outreach opportunities. 
• Lead by example and assist Guests and Team Members in responsible practices. 

We Innovate, Be Iconic

• Approach the experience through the lens of the Guests and apply our Brand filters. 
• Provide information about the Space Needle, the Chihuly Garden and Glass Exhibit, other attractions, Seattle and the surrounding area. 
• Any other responsibilities defined by management. 

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

• Proven great Guest service skills. 
• Professional appearance and attitude. 
• Ability to effectively communicate using the English language. 
• Strong initiative, multi-tasking, and decision-making ability. 
• Effective problem-solving techniques and troubleshooting capabilities. 
• Competent in general principles of mathematics. 
• Team player attitude. 
• Ability to react quickly and correctly in a fast-paced environment. 
• Comfortable working with a diverse population. 
• Proven cash handling experience. 
• General computer literacy. 
• Ability to lift 25 pounds, use manual dexterity entire shift, stand for long periods, and work in confined space. 

Full Time, Hourly Position

Hourly Rate: $20.77 - $20.77 / hour

Benefits include:  

• Medical, Dental, Vision, Life, Long Term Disability   
• 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages