Senior Solutions Analyst - Architecture and DevOps

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TouchNet, a Global Payments company is seeking a Sr. Solutions Analyst to join our product development team, focusing on the Architecture and DevOps teams. Product Development is responsible for the creation and evolution of our uCommerce software. Our products include electronic payment, billing solutions, and commerce solutions based on today's latest technologies.

Our Senior Solutions Analyst / Technical Business Analyst will be expected to perform a wide variety of duties, including but not limited to:

• Identification of areas for improvement to processes, systems, and business practices

• Understanding market needs and translating them to specific software functionality

• Facilitating communication and management of both large and small scale projects across multiple departments

• Research, analyze, and present pros/cons for solution alternatives Participate in the assessment and implementation of cloud/DevOps technology, tools and practices

• Maintaining the quality and stability of our products

• Manage multiple projects at various stages

Required Experience/Skills:

• 5+ years of experience in a technical analyst role with specific experience writing documentation for both technical and non-technical audiences in an Agile development environment

• Strong understanding of the development of web based software applications

• Ability to work across groups to form consensus including Marketing, Product Management and Development to define product features, documenting requirements, performing workflow analysis (use cases, diagramming, etc.), and translation into technical requirements

• Ability to communicate effectively across multiple channels, verbal and non-verbal

• Willingness to learn and adopt new technologies, methodologies, and philosophies continuously

• Experience utilizing a variety of tools in order to produce documentation and communicate requirements effectively

• Willingness and ability to work individually and in a group

• Ability to create progress with little or no specified direction on how to approach and execute a project

• Working knowledge of cloud applications (Google Cloud Platform) 

• Working knowledge of DevOps tools and practices

• Bachelor’s degree, preferred

Ability to

• Lead the technical deliverables of the team

• Understand DevOps tools and tasks to the degree required to prompt and participate in related engineering discussions

• Influence the team without direct management responsibilities

• Effectively communicate with the business to partner and drive day-to-day decisions

• Embrace new technologies and learn new practices on an ongoing basis

About TouchNet 

TouchNet is a leading provider of integrated, comprehensive, and secure commerce and credential solutions for colleges and universities. Institutions of higher education rely on TouchNet to unify and secure payments, permissions, and other related business transactions campus-wide. TouchNet’s unmatched integration, transparency, and security give institutions greater control over transactions, costs, and compliance, while providing greater operational efficiencies and self-service access to real-time information. TouchNet is a Global Payments company. (NYSE: GPN) 

TouchNet Information Systems is committed to Diversity, Equity, and Inclusion (DEI). Our vision is to be “Champions of Inclusion.” We are fully committed and focused on creating a better tomorrow in the communities in which we live and work. Diversity is a core value and we are passionate about building and sustaining an inclusive and equitable working and learning environment.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis