Customer Account Coordinator

Position Title: 

Customer Account Coordinator II 

 

Pay Rate:  

$48,300 -$64,400 

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. 

 

Category/Shift:  

Salaried Full-Time  

 

Physical Location: 

Modesto, CA

 

The Job You Will Perform:  

• Acts as the primary point of contact to International Paper’s customers and is entrusted to ensure that our customers receive a world-class customer experience. 

• Entrusted as a key-member of the site’s team to meet or exceed customer expectations and business objectives. 

• Mastery of Customer Account Specialist accountabilities including:  

• Convert customer purchase orders to manufacturing production orders.  

• Ensure raw materials and tooling are ordered to support production.  

• Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations.  

• Monitor and manage customer inventory levels.  

• Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory.  

• Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment.  

• Demonstrate a thorough understanding of plant specific manufacturing capabilities.  

• Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items.  

• Demonstrates a solid understanding of the business objectives, goals and values of International Paper.  

• Make daily decisions that maximize customer satisfaction and plant capacity balancing.  

• Solve problems with technical and business acumen, poise, and a sense of urgency.  

• Build strong relationships with customer contacts to establish and maintain International Paper’s competitive advantage of providing customers with a world-class customer experience.  

• Establish, manage, and enforce correct order unitization.  

• Demonstrate a solid understanding of International Paper’s pricing models including variable contributions levels.  

• Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in – first out).  

• Routinely assess and report possible obsolescence concerns of aged inventory.  

• Participate in the plant’s NPI (non-price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies.  

• Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested.  

• Create and manage customer-specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on-time delivery), and warehoused inventory status.  

• Coordinate the efforts of internal and external vendors to ensure the correct tooling, a