Cloud Hosting Engineering Manager

Tucows (NASDAQ:TCX, TSX:TC) is possibly the biggest Internet company you’ve never heard of. We started as a simple shareware site in 1993 and have since grown into a stable of businesses: Tucows Domains, Ting Internet and Wavelo.

What's next at Tucows

We embrace a people-first philosophy that is rooted in respect, trust, and flexibility. We believe that whatever works for our employees is what works best for us. It’s also why the majority of our roles are remote-first, meaning you can work from anywhere you can connect to the Internet!

Today, over one thousand people work in over 20 countries to help us make the Internet better. If this sounds exciting to you, join the herd!

About the Opportunity

As a Cloud Platform & DevOps Manager, you will be responsible for overseeing the development, implementation, and maintenance of our Cloud Platform & DevOps processes and tools. You will lead and develop a team of Cloud DevOps professionals and work closely with cross-functional teams to ensure the successful delivery of our software solutions.

What you’ll be doing

• Lead, develop, and manage the Cloud Platform & DevOps team, ensuring their growth aligns with our business needs.
• Build out roadmaps and requirements for business and engineering initiatives, collaborating with stakeholders to define project scope and objectives.
• Establish engineering processes and define our engineering standards, ensuring high-quality and efficient software delivery.
• Solve issues and provide creative solutions to address technical challenges and improve system performance.
• Actively staying up to date with the latest trends and best practices.
• Strategize and implement approaches and tooling for automated software assurance and quality assurance.
• Oversee the use of public/private cloud and virtualization technologies, ensuring optimal utilization and scalability.
• Monitor progress and report on the status of DevOps initiatives, providing regular updates to stakeholders.
• Define and manage the roadmap for the implementation of DevOps in an established operation, driving continuous improvement.
• Work within a structured environment, applying structured methods, approaches, and modern development tools.
• Design and implement Continuous Delivery and DevOps solutions/concepts to lead an effective support operation for the company.

What you'll bring to the role

• Experience in technical architecture, including the design and delivery of IT systems for various clients.
• Strong project and program management skills, with the ability to lead and deliver projects ontime and within budget.
• Prior experience leading a multi-disciplinary team in a fast-paced, agile environment.
• Extensive experience with code repository management, code merge and quality checks, continuous integration, and automated deployment & management using tools like Jenkins, SVN, Git, Ansible, Terraform etc.
• Proficiency in automated build, delivery, and release of software, with a strong understanding of associated approaches and tooling.
• Proven experience managing DevOps teams, including progress monitoring and reporting.
• Excellent verbal and written communication skills, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
• A proactive and self-motivated approach, with the ability to take ownership of tasks and drive them to completion.
• Willingness to take on various responsibilities and wear multiple hats, demonstrating flexibility and adaptability.
• Strong personal accountability and a commitment to driving positive change within the organization.

Qualifications

• Minimum of 5 years of experience in managing application development, software delivery lifecycle, and/or infrastructure development and administration.
• Minimum of 5 years of experience in designing and implementing Continuous Delivery and/or DevOps solutions or architecture patterns.
• Minimum of 5 years of experience working in an Agile delivery environment.
• Track record of supporting 10+ code releases per month, ensuring seamless software delivery.
• The role requires hands-on experience in Hosting and cloud technologies, specially those offered by Amazon Web Services such as: Lambda, Step Functions, EKS, Global Accelerator and EC2.
• Prior experience in Hosting and/or the domain industry is valued.

The base salary range for this position is $153,500 - $170,500 USD for US residents OR $131,600 - $146,200 CAD for Canadian residents. Other countries will differ. Range may