Branch Manager/Team Leader

Job DetailsLevel: ManagementJob Location: Vancouver NE 42nd St - Vancouver, WA 98661Position Type: Full Time - HourlyEducation Level: High SchoolSalary Range: $36.81 - $61.34 HourlyJob Shift: DayTake a leap and join our team!

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members’ individual stories and unique experiences are our most valuable asset. But it’s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us:  About - Gesa Credit Union

 

Role Summary:

The Branch Manager/Team Leader is responsible for all operational oversight and delegation, direct and indirect supervision of all full-time equivalency (FTE) within the branch, budget and effective cost management, and overall performance of the branch. This position will oversee an Assistant Branch Manager/Team Leader in their branch. They are also proactively engaged in business development activities in the community.  The Branch Manager/Team Leader is a coach and mentor to team members and uses their exceptional member service and senior experience to onboard all new team members in the branch.  Additionally, the Branch Manager/Team Leader can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA), Sr. MSA, Personal Financial Representative (PFR), Sr. PFR, and Assistant Branch Manager/Team Leader. The Branch Manager/Team Leader is excellent at deepening member relationships by referring, following up, and contacting members through phone calls and other communication methods.  Team members assigned to this position have the substantial responsibility of developing, mentoring, and training Assistant Branch Manager/Team Leaders to be successful and effective leaders within the credit union.

 

Training Location Notice: 

Please note: Initial training for this position will be held at an alternate company location. Candidates must be able to attend onsite training at 5101 NE 82nd Ave, Suite 200 Vancouver, WA 98662 for the duration of the training period, which is expected to last 4-6 weeks.

 

 

What You Will Be Doing:


Provide exceptional member service to all whom we serve
Solve problems, take ownership of member concerns, provide prompt resolutions, and provide timely follow-up on concerns and resolutions when necessary
Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members
Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
Offer appropriate products and/or services to deepen member relationships and refer to other expert team members and/or departments as appropriate
Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
Ensure branch equipment is always working properly and promptly acts when equipment is malfunctioning
Proactively engage in business development activities in the community that contribute to branch and organizational goals. Participate in outreach activities to strength community relationships.
Responsible for the oversight of the branch budget and cost management
Responsible for managing the overall branch performance and profitability
Fluidly transition between tasks as an MSA, Sr. MSA, PFR, Sr. PFR, Assistant Branch Manager/Team Leader, as necessary
Review documents and transactions prepared by team members to ensure they accurately adhere to regulations and credit union policies and procedures
Oversee scheduling, interviewing, hiring, the progressive action disciplinary process, and perform timely team member performance appraisals 
Designs comprehensive and individualized leadership plans to ensure continual growth and clear expectations of the Assistant Branch Manager/Team Leader.
In partnership with the Assistant Branch Manager/Team Leader, onboard, train, and mentor new branch team members
In partnership with the Assistant Branch Manager/Team Leader train team members to broaden their understanding of financial literacy, products, and services.
In partnership with the Assistant Branch Manager/Team Leader hold team members accountable to the expectations as outlined in their job descriptions. Take timely action upon the corrective and progressive disciplinary action process
Responsible for overall branch safety and security policies. Ensures strict adherence to safety policy and procedure.
Understands, discusses, and opens