Flight Training Account Manager/Guest Ambassador

Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed 16 million hours and over 250 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft.      Find out more at cirrusaircraft.com.

Job Summary

As a Flight Training Account Manager, enhances the customers’ experience before, during and after flight training in order build lifelong customer/owner relationships, and is the personal guidance liaison for training and aircraft ownership that relates to Cirrus aircraft delivery and training customers. Initial responsibilities include understanding the customers’ needs for flight training, determining best practices to meet these needs, and generating ongoing interest in Cirrus products/services. The Flight Training Account Manager will also be acting as Guest Ambassador and is responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. In creating a world class environment, the Flight Training Account Manager/Guest Ambassador must be enthusiastic in fostering Cirrus aircraft owners in the Cirrus Life training experience. 

Duties and Responsibilities/Essential Functions 

• Ensure decision-making that balances the needs of each customer, the company and promotes long-term viability of the business.
• Champion excellence in business ethics, integrity, and build an environment with a high level of morale, motivation and engagement.
• Create a timely and responsive initial contact between Cirrus aircraft owners and Flight Training Operations to enhance trust.
• Clearly communicate the training path progression to set up each customer for successful completion of training requirements and fulfillment of mutual expectations.
• Liaise with Delivery Experience Account Managers, Regional Sales Directors, and Executive Directors/Sales to accommodate date changes or unique requests by the customer or the internal teams.
• Act as the central liaison for customer communication, verbal and written.
• Monitor and guide all Cirrus aircraft owners/customers through the multi-step training path, informing all involved parties of any developments that may affect the timeline, quality or duration of training.
• Monitor and maintain the Training Management System for records and quality control auditing.
• Identify, compile and maintain various key metrics.
• Work closely with the scheduling team to determine capacity and demand planning annual based on historical data.
• Ensure all Flight Training Account Management processes are scalable for future business growth.
• Ability to travel and establish meaningful relationships with sales and internal stakeholders.
• Daily customer/account contact to drive engagement and ensure training plans are communicated while ensuring customer expectations are met and managed.
• Greet and welcome customers and visitors to the Cirrus campus
• Engage with customers and visitors, anticipate needs
• Maintain common spaces (organization, stocking, cleaning, and similar tasks)
• Energize the Cirrus Service Essentials
• Anticipates guests' needs and respond promptly
• Additional duties as required
  

Qualifications 

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Education Requirements: 

• Bachelor’s Degree in Business, Business Adm