Assistant Branch Manager

Job Details

Job Location: Mobile Branch - Mobile, AL 36608Education Level: High School Diploma/GED

Position Summary: The Assistant Branch Manager plays a crucial role in supporting the overall operations and growth of the community bank branch. This position involves assisting with the day-to-day branch activities, ensuring excellent customer service, assisting in the management of staff, and helping to meet the financial goals of the bank. The Assistant Branch Manager will work closely with the Branch Manager to maintain a positive and productive work environment while adhering to the bank's policies, regulations, and procedures. In addition, the Assistant Branch Manager will manage the branch operations in the absence of the Branch Manager.

Essential Duties and Responsibilities:

• Oversees the flow of cash and financial instruments in accordance with company policy.
• Assesses risk of all financial transactions executed by organization personnel.
• Collects data to analyze the present and future financial status of the organization.
• Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices.
• Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
• Compiles and reports financial data as required by organization and government regulations.
• Talks to customers to resolve account problems.
• Performs other related duties as assigned.

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws in the absence of the Branch Manager. Responsibilities may include training employees, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Knowledge/Skills/Abilities:

• Strong written and oral communication.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Managing People - Includes staff in the planning, decision-making, facilitation of process improvement; In the absence of Branch Manager takes responsibility for subordinates' activities; Is available to staff; provides regular performance feedback. Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; continually works to improve supervisory skills.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Competencies:

• Accountability – Willing to claim ownership for results of actions that were executed personally; Meets personal and organizational obligations associated with serving customers and utilizing resources; Performs duties and position without requiring guidance.
• Collaboration – Cooperates with others to establish priorities and develop work plans; Cooperates with team members to complete tasks assigned to the team; Consistently contributes to group discussions and shares information.
• Customer Service – Establishes cooperative working relationships with others internal and external to the organization; Resolves fairly complex or non-routine problems, questions, or complaints; directs the most complex problems, questions, or complaints to the appropriate person; Effectively handles situations with moderate degree of tension, conflict and/or distress.
• Decision-Making – Exercises good judgment in situations where there are clear and straightforward answers; Understands when it i