Senior Business Operations Advisor

Job Description

Provide advanced department, divisional and/or segment focused business and operational to include strategic planning, business relationship management, business plan development, workforce planning, reporting, data and/or budget analysis, internal/external marketing and special projects.

What You'll Do

Business and Strategic Planning

• Build and facilitate repeatable and company-focused strategic planning processes that include confirmation of continued relevance, progress evaluation and communication to affected stakeholders.
• Lead the coordination, planning and facilitation of various departmental/divisional events (i.e. Departmental Summits, All Hands Meetings, Leadership Planning Sessions, staff meetings) to make them more effective, purposeful and outcomes based.
• Manage the overall workforce plan and staffing models, taking into account multiple and interrelated initiatives to either increase or decrease headcount, each with their own set of success criteria/outcomes, budget, and duration.  Responsible for tracking employee hires by budget & competency, per the Strategic Plan and other key inputs. 
• May produce segment business plans and analysis under guidance from Segment Lead.
• Facilitate the adoption of standard operating procedures and processes for the department and assist with the communication and education of new SOPs outside of the department. 
• Facilitate change management work to support business and process improvements and overall departmental/divisional effectiveness.

Project Management

• Lead special projects for the department/division/segment as assigned.  Possible duties could include:
• Evaluation of potential opportunities and recommendations to reduce costs/improve efficiencies
• Review and evaluation of best or next practice opportunities for potential adoption
• Develop recommendations based on important industry literature and ensure leadership is briefed on current and emerging issues of importance to the organization.
• Serve as lead on engagements with external entities (i.e. consultants) and coordinate data gathering and research efforts based on the direction of leadership.
• Manage tracking of initiatives/projects for the department/division/segment and independently create presentations of initiative/project progress for varied audiences, which may include ILT and Senior Leadership.

Data Analysis/Reporting

• Consolidate and standardize data analysis and reporting for relevant business operations..
• Provide analysis and insights for proposed strategic initiatives by leveraging unique perspective on the end-to-end operations of the segment, department or division.
• Coordinate departmental/divisional budget analysis, provide input into and monitor budget forecasts and review progress against administrative cost reduction goals
• Track and evaluate goal progress, including data collection and analysis of key performance metrics (KPIs)

Business Partnerships

• Improve and strengthen business partnerships and stakeholder relationships for the department/division through focus on proactive communications, relationship building, and process improvements
• Facilitate the completion of the Annual Report, CEO/Board reports, and other marketing/communication opportunities with a focus on partnering to deliver communications that are relevant and oriented to specific business partnerships both internal and external. 
• Provide input and recommended strategy for leadership’s public speaking engagements and/or industry Board or committee meetings.
• Coordinate and manage vendor relationships as required by business operations’ needs.

What You'll Bring

• Bachelor's degree or advanced degree (where required)
• 5+ years of experience in related field
• In lieu of degree, 7+ years of experience in related field

Bonus Points

• Experience in utilization management

What You’ll Get 

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community  

• Work-life balance, flexibility, and the autonomy to do great work   

• Medical, dental, and vision coverage along with numerous health and wellness programs   

• Parental leave and support plus adoption and surrogacy assistance   

• Career development programs and tuition reimbursement for continued education   

• 401k match including an annual company contribution   

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  Company

  Blue Cross NC

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