Client Success Executive

ABOUT MEDALOGIX

Medalogix is a one-of-a-kind data analytics company in the post-acute care space. We are transforming home health and hospice agencies by leveraging cutting edge data science, machine learning, and innovative cloud technology to equip clinicians and agencies to provide the right care at the right time.

The Company's five machine learning products have demonstrated improved patient outcomes and reduced cost to the healthcare system, including reduced hospitalization, appropriate and timely transitions to end-of-life care, and optimized visit utilization for patients. Medalogix is poised for tremendous growth, as skilled home health and hospice care are positioned as the lowest cost providers in an industry shifting to value-based care.

POSITION OVERVIEW

Medalogix is in search of an ambitious Client Success Executive who will be responsible for managing existing clients through the customer life cycle. This team member will focus on strategic goals, objectives, and metrics of the customer to secure renewal and expansion opportunities.

Additionally, the Client Success Executive will foster strong relationships and develop a deep understanding of our customers during account planning while collaborating across various departments to ensure overall success and a great client experience.

This is a significant opportunity to drive value within an institutionally backed technology company that is quickly expanding. This is a fast-paced position; so, the ability to ‘hit the ground running’ is critical for success.

KEY RESPONSIBILITIES

• Establishes productive, professional relationships with key personnel in assigned higher-level and executive customer accounts,
• Ensures an understanding of the customer’s structure and demonstrates the ability to apply this knowledge in business and retention planning for clients.
• Utilizes the Customer Relationship Management (CRM) system and maintain data to ensure visibility to account management opportunities and initiatives.
• Understands the customers’ structure with the ability to apply this knowledge in business, growth, and retention planning for the client.
• Leads a joint company strategic account planning process utilize strategic data to develop mutual performance objectives, financial targets, and critical milestones for a multi-year period, including client summaries and reports.
• Coordinates and conducts all customer facing Quarterly Business Reviews and conducts customer meetings for strategic view and direction, outside of the day-to-day efforts coordinated by Implementation teams and/or Clinical Services teams.
• Coordinates renewal opportunities for tracking and reporting to identify and report risks to business as well as maximize margin rates where possible and identify opportunities to upsell and retain or increase volumes wherever possible.

Requirements

QUALIFICATIONS / KNOWLEDGE, SKILLS & ABILITIES

• Bachelor’s Degree in a related field
• 7 or more years of client facing experience within a healthcare environment or industry
• Deep understanding of healthcare dynamics, market trends, competitive landscape, and provider needs
• Exceptional written, verbal and interpersonal communication skills, including demonstrated success in working with various clients while building and fostering relationships
• Proven experience strategically partnering with clients while understanding account priorities and the impact on individual decision-makers
• Experience identifying emerging stakeholder needs and initiating innovative problem-solving methods, such as programs or contracts to help meet client needs
• Intermediate MS Excel and analytical tool experience with the proven ability to apply analytical insight to drive account performance, including asking the ‘right questions’

PREFERRED SKILLS

• Master’s Degree in a related field (Business, Marketing, or Healthcare)

Benefits

WHY MEDALOGIX?

• High Growth and Awesome Culture: Medalogix has grown 100%+ for three straight years, with continued material growth planned over the next three years. This success is achieved through passionate, high-functioning talent focused on success. We work hard through our core virtues: Be Badass, Dream Big/Act Small, Do No Harm, and Row Together.
• Meaningful Work: Our products are used by healthcare providers in their day-to-day care programs. Our company’s work directly impacts patient care in the home.
• Modern Technology Products: At the core Medalogix is a technology company. We build modern, cloud-based SaaS software underpinne